quality, different, servqual, service, high-quality, difference, used, quantity, importance, use, measure, framework, impact, assurance, better, include, means, van, dimensions, assessing
| Kavan, C. Bruce (0.66) |
Pitt, LËyland F. (0.66) |
Watson, Richard T. (0.66) |
Jiang, James J. (0.62) |
| Klein, Gary (0.62) |
Carr, Christopher L. (0.43) |
Rai, Arun (0.41) |
Anderson, Chad (0.38) |
| Straub, Detmar (0.38) |
Ravichandran, T. (0.36) |
Benbasat, Izak (0.35) |
Kappelman, Leon A. (0.31) |
| Prybutok, Victor R. (0.31) |
van Dyke, Thomas P. (0.31) |
Kettinger, William J. (0.30) |
Lee, Choong C. (0.30) |
| Jacob, Varghese S. (0.28) |
Parssian, Amir (0.28) |
Sarkar, Sumit (0.28) |
Strong, Diane M. (0.28) |
| MADNICK, STUART (0.26) |
WANG, RICHARD (0.26) |
Halloran, Dennis (0.26) |
Manchester, Susan (0.26) |
| Moriarty, John (0.26) |
Riley, Robert (0.26) |
Rohrman, James (0.26) |
Skramstad, Thomas (0.26) |
| LEE, YANG W. (0.25) |
Mukhopadhyay, Tridas (0.24) |
Wang, Richard W. (0.20) |
Cenfetelli, Ronald T. (0.17) |
| Devaraj, Sarv (0.17) |
Hayen, Roger L. (0.16) |
Rutashobya,Cedric D. (0.16) |
Vetter, Daniel E. (0.16) |
| BIFFL, STEFAN (0.16) |
BOEHM, BARRY W. (0.16) |
GRÊNBACHER, PAUL (0.16) |
HALLING, MICHAEL (0.16) |
| KITAPCI, HASAN (0.16) |
Hess, Traci J. (0.16) |
Valacich, Joseph S. (0.16) |
Wells, John D. (0.16) |
| Gilding, Brian (0.16) |
Hatton-Smooker, Jon (0.16) |
Hooley, Graham (0.16) |
Jobber, David (0.16) |
| Saunders, John (0.16) |
Telang, Rahul (0.15) |
Kohli, Rajiv (0.15) |
BALLOU, DONALD (0.15) |
| Huang, Lihua (0.15) |
Kankanhalli, Atreyi (0.15) |
Phang, Chee Wei (0.15) |
Aron, Ravi (0.14) |
| Liu, Ying (0.14) |
Nelson, R. Ryan (0.13) |
Todd, Peter A. (0.13) |
Wixom, Barbara H. (0.13) |
| Ahituv, Niv (0.13) |
Mookerjee, Vijay S. (0.13) |
Galletta, Dennis F. (0.13) |
Hitt, Lorin M. (0.12) |
| Li, Xinxin (0.12) |
Benlian, Alexander (0.12) |
Hess, Thomas (0.12) |
Koufaris, Marios (0.12) |
| Arazy, Ofer (0.11) |
Nov, Oded (0.11) |
Patterson, Raymond (0.11) |
Yeo, Lisa (0.11) |
| Cheney, Paul (0.11) |
XIAN, XIANG (0.11) |
Xu, Jingjun (David) (0.11) |
Xia, Mu (0.11) |
| Xia, Nan (0.11) |
Abdel-Hamid, Tarek K. (0.10) |
Austin, Robert D. (0.10) |
Articles (72)
|
Title
|
Topic Weight
|
Author
|
Year
|
Journal
|
| MEASURING INFORMATION SYSTEM SERVICE QUALITY: SERVQUAL FROM THE OTHER SIDE. |
0.425 |
Jiang, James J.;
Klein, Gary;
Carr, Christopher L.;
|
2002
|
MISQ
|
| Journal Quality and Citations: Common Metrics and Considerations about Their Use. |
0.378 |
Straub, Detmar;
Anderson, Chad;
|
2010
|
MISQ
|
| Measuring Information Systems Service Quality: Concerns for a Complete Canvas. |
0.353 |
Pitt, Leyland F.;
Watson, Richard T.;
Kavan, C. Bruce;
|
1997
|
MISQ
|
| Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire. |
0.313 |
van Dyke, Thomas P.;
Kappelman, Leon A.;
Prybutok, Victor R.;
|
1997
|
MISQ
|
| Impact of the Union and Difference Operations on the Quality of Information Products. |
0.279 |
Parssian, Amir;
Sarkar, Sumit;
Jacob, Varghese S.;
|
2009
|
ISR
|
| Pragmatic Perspectives on the Measurement of Information Systems Service Quality. |
0.226 |
Kettinger, William J.;
Lee, Choong C.;
|
1997
|
MISQ
|
| Service Quality: A Measure of Information Systems Effectiveness. |
0.221 |
Pitt, LËyland F.;
Watson, Richard T.;
Kavan, C. Bruce;
|
1995
|
MISQ
|
| Beyond Accuracy: What Data Quality Means to Data Consumers. |
0.201 |
Wang, Richard W.;
Strong, Diane M.;
|
1996
|
JMIS
|
| Crafting Rules: Context-Reflective Data Quality Problem Solving. |
0.177 |
LEE, YANG W.;
|
2003
|
JMIS
|
| Total Quality Management in Information Systems Development: Key Constructs and Relationships. |
0.165 |
Ravichandran, T.;
Rai, Arun;
|
1999
|
JMIS
|
| AN EMPIRICAL INVESTIGATION OF THE FACTORS AFFECTING DATA WAREHOUSING SUCCESS. |
0.157 |
Hayen, Roger L.;
Rutashobya,Cedric D.;
Vetter, Daniel E.;
|
2001
|
MISQ
|
| Integrating Collaborative Processes and Quality Assurance Techniques: Experiences from Requirements Negotiation. |
0.157 |
GRÊNBACHER, PAUL;
HALLING, MICHAEL;
BIFFL, STEFAN;
KITAPCI, HASAN;
BOEHM, BARRY W.;
|
2004
|
JMIS
|
| WHAT SIGNAL ARE YOU SENDING? HOW WEBSITE QUALITY INFLUENCES PERCEPTIONS OF PRODUCT QUALITY AND PURCHASE INTENTIONS. |
0.156 |
Wells, John D.;
Valacich, Joseph S.;
Hess, Traci J.;
|
2011
|
MISQ
|
| Assessing the Value of a Quality Assurance Certificate for Software: An Exploratory Investigation. |
0.156 |
Jobber, David;
Saunders, John;
Gilding, Brian;
Hooley, Graham;
Hatton-Smooker, Jon;
|
1989
|
MISQ
|
| Drivers of Quantity and Quality of Participation in Online Policy Deliberation Forums |
0.148 |
Phang, Chee Wei;
Kankanhalli, Atreyi;
Huang, Lihua;
|
2014
|
JMIS
|
| Organizational Control, Incentive Contracts, and Knowledge Transfer in Offshore Business Process Outsourcing |
0.143 |
Liu, Ying;
Aron, Ravi;
|
2015
|
ISR
|
| Antecedents of Information and System Quality: An Empirical Examination Within the Context of Data Warehousing. |
0.128 |
Nelson, R. Ryan;
Todd, Peter A.;
Wixom, Barbara H.;
|
2005
|
JMIS
|
| PRICE EFFECTS IN ONLINE PRODUCT REVIEWS: AN ANALYTICAL MODEL AND EMPIRICAL ANALYSIS. |
0.123 |
Li, Xinxin;
Hitt, Lorin M.;
|
2010
|
MISQ
|
| Service Quality in Software-as-a-Service: Developing the SaaS-Qual Measure and Examining Its Role in Usage Continuance. |
0.121 |
Benlian, Alexander;
Koufaris, Marios;
Hess, Thomas;
|
2011
|
JMIS
|
| Information Quality in Wikipedia: The Effects of Group Composition and Task Conflict. |
0.113 |
Arazy, Ofer;
Nov, Oded;
Patterson, Raymond;
Yeo, Lisa;
|
2011
|
JMIS
|