MEASURING INFORMATION SYSTEM SERVICE QUALITY: SERVQUAL FROM THE OTHER SIDE.

Author List: Jiang, James J.; Klein, Gary; Carr, Christopher L.;

MIS Quarterly, 2002, Volume 26, Issue 2, Page 65-65.

The article discusses the paper "Measuring Information System Service Quality: SERVQUAL From the Other Side," by James J. Jiang, Gary Klein, and Christopher L. Carr.

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#85	0.489	executive information article systems presents eis executives overview computer-based scanning discusses investigation support empirical robert executive's keys richard managerial chief
#115	0.425	quality different servqual service high-quality difference used quantity importance use measure framework impact assurance better include means van dimensions assessing