Integrating Collaborative Processes and Quality Assurance Techniques: Experiences from Requirements Negotiation.

Author List: GRÊNBACHER, PAUL; HALLING, MICHAEL; BIFFL, STEFAN; KITAPCI, HASAN; BOEHM, BARRY W.;
Journal of Management Information Systems, 2004, Volume 20, Issue 4, Page 9/29/2017.
Collaboration is essential in many mission-critical activities. Consequently, numerous methods and tools are available supporting collaborative processes such as strategic planning, risk management, requirements definition, and so on. These methods typically emphasize the collaborative, value-creating activities, but there is often less emphasis on quality aspects. Quality assurance (QA) techniques have been well-known in engineering for a long time, and their effectiveness and efficiency has been empirically evaluated in many domains. In this paper, we propose to integrate repeatable QA techniques and collaborative processes. We evaluate our idea in the context of a collaborative process for requirements negotiation. We propose pre-process techniques to be used before the actual negotiation, in-process techniques for checking quality during a negotiation, as well as post-process inspection techniques. These techniques help a project team reduce unnecessary complexity and to mitigate risks stemming from defects in requirements negotiation results. We present the results of a feasibility study we conducted to test our approach.
Keywords: collaboration engineering; group support systems; quality assurance techniques; requirements negotiation
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#115 0.157 quality different servqual service high-quality difference used quantity importance use measure framework impact assurance better include means van dimensions assessing
#60 0.155 analysis techniques structured categories protocol used evolution support methods protocols verbal improve object-oriented difficulties analyses category benchmark comparison provided recognition
#272 0.145 requirements analysts systems elicitation techniques analysis process technique understanding determination analyst acquisition interview development used semantic results knowledge structured effectiveness
#296 0.133 collaboration support collaborative facilitation gss process processes technology group organizations engineering groupware facilitators use work tool address practitioners focused develop
#78 0.082 planning strategic process management plan operational implementation critical used tactical effectiveness number identified activities years effective developed issues empirical plans
#106 0.081 integration present offer processes integrating current discuss perspectives related quality literature integrated benefits measures potential regarding issues finally taken propose
#264 0.072 risk risks management associated managing financial appropriate losses expected future literature reduce loss approach alternative mitigate failures failure cause mitigation
#34 0.064 negotiation negotiations using potential power agreement paper bases partners ending negotiators offers visualization messaging instant audio e-marketplaces provide positions agents