Crafting Rules: Context-Reflective Data Quality Problem Solving.

Author List: LEE, YANG W.;
Journal of Management Information Systems, 2003, Volume 20, Issue 3, Page 93-119.
Motivated by the growing importance of data quality in data-intensive, global business environments and by burgeoning data quality activities, this study builds a conceptual model of data quality problem solving. The study analyzes data quality activities at five organizations via a five-year longitudinal study. The study finds that experienced practitioners solve data quality problems by reflecting on and explicating knowledge about contexts embedded in, or missing from, data. Specifically, these individuals investigate how data problems are framed, analyzed, and resolved throughout the entire information discourse. Their discourse on contexts of data, therefore, connects otherwise separately managed data processes, that is, collection, storage, and use. Practitioners, context-reflective mode of problem solving plays a pivotal role in crafting data quality rules. These practitioners break old rules and revise actionable dominant logic embedded in work routines as a strategy for crafting rules in data quality problem solving.
Keywords: context-reflective problem solving; data quality; data quality rules; information quality; problem solving; reflection-in-action; situated practice
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#31 0.227 problem problems solution solving problem-solving solutions reasoning heuristic theorizing rules solve general generating complex example formulation heuristics effective given finding
#126 0.216 data database administration important dictionary organizations activities record increasingly method collection records considered perturbation requirements special level efforts administrators analyzed
#115 0.177 quality different servqual service high-quality difference used quantity importance use measure framework impact assurance better include means van dimensions assessing
#227 0.128 commitment need practitioners studies potential role consider difficult models result importance influence researchers established conduct investigated establishing appear clearly determining
#24 0.080 institutional pressures logic theory normative embedded context incumbent contexts forces inertia institutionalized environment pressure identify mimetic dominant coupling board newly