customer, customers, crm, relationship, study, loyalty, marketing, management, profitability, service, offer, retention, it-enabled, web-based, interactions, operations, sales, strategy, channels, set
| Mookerjee, Vijay S. (0.50) |
Liang, Ting-peng (0.42) |
Tanniru, Mohan (0.42) |
Krishnan, M. S. (0.35) |
| Kim, Seung Hyun (0.33) |
Mukhopadhyay, Tridas (0.33) |
Straub, Detmar W. (0.33) |
Venkatesh, Viswanath (0.31) |
| Nault, Barrie R. (0.30) |
Gupta, Alok (0.28) |
Johar, Monica S. (0.28) |
Sarkar, Sumit (0.28) |
| Scherer, Anne (0.27) |
Wangenheim, Florian von (0.27) |
Wunderlich, Nancy (0.27) |
Bellenger, Danny N. (0.26) |
| Johnston, Wesley J. (0.26) |
Zablah, Alex R. (0.26) |
Weber, Bruce W. (0.25) |
Fornell, Claes (0.25) |
| Mithas, Sunil (0.25) |
Grover, Varun (0.22) |
Chellappa, Ramnath K. (0.22) |
Kumar, K. Ravi (0.22) |
| Rai, Arun (0.21) |
Gupta, Yash P. (0.20) |
Karimi, Jahangir (0.20) |
Somers, Toni M. (0.20) |
| Bezawada, Ram (0.20) |
Janakiraman, Ramkumar (0.20) |
Kumar, Ashish (0.20) |
Rishika, Rishika (0.20) |
| Cui, Geng (0.20) |
Wan, Xiang (0.20) |
Wong, Man Leung (0.20) |
Kim, Sung S. (0.19) |
| Skiera, Bernd (0.19) |
Clemons, Eric K. (0.18) |
Hinz, Oliver (0.16) |
Dewan, Rajiv M. (0.15) |
| Freimer, Marshall L. (0.15) |
Jiang, Yabing (0.15) |
Kumar, Subodha (0.15) |
Hwang, Yujong (0.15) |
| Saeed, Khawaja A. (0.15) |
Bhattacharya, Shantanu (0.15) |
Hasija, Sameer (0.15) |
Thong, James Y. L. (0.14) |
| Xu, Xin (0.14) |
Kumar, Anuj (0.14) |
Telang, Rahul (0.14) |
Chen, Pei-yu (0.14) |
| Hitt, Lorin M. (0.14) |
CHOI, BEN C.F. (0.14) |
Jiang, Zhenhui (Jack) (0.14) |
Sinha, Kingshuk K. (0.14) |
| Thirumalai, Sriram (0.14) |
Stuchfield, Nicolas (0.14) |
Albert, Terri C. (0.14) |
Goes, Paulo B. (0.14) |
| Orlikowski, Wanda J. (0.12) |
Schultze, Ulrike (0.12) |
Benbasat, Izak (0.12) |
Agarwal, Ritu (0.12) |
| Henry C. Lucas, Jr. (0.12) |
Zhang, Tongxiao (Catherine) (0.12) |
Bowles, Gene (0.12) |
El Sawy, Omar A. (0.12) |
| Synnott, W. R. (0.11) |
Joglekar, Supreet (0.11) |
Setia, Pankaj (0.11) |
Hsieh, J. J. Po-An (0.11) |
| Petter, Stacie (0.11) |
Zhang, Ting (0.11) |
Dexter, Albert S. (0.11) |
Ramasubbu, Narayan (0.11) |
| Eckert, Jochen (0.11) |
Articles (59)
|
Title
|
Topic Weight
|
Author
|
Year
|
Journal
|
| Determining Optimal CRM Implementation Strategies. |
0.327 |
Kim, Seung Hyun;
Mukhopadhyay, Tridas;
|
2011
|
ISR
|
| Selling vs. Profiling: Optimizing the Offer Set in Web-Based Personalization |
0.278 |
Johar, Monica S.;
Mookerjee, Vijay S.;
Sarkar, Sumit;
|
2014
|
ISR
|
| The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention |
0.267 |
Scherer, Anne;
Wunderlich, Nancy;
Wangenheim, Florian von;
|
2015
|
MISQ
|
| Performance Implications of CRM Technology Use: A Multilevel Field Study of Business Customers and Their Providers in the Telecommunications Industry. |
0.264 |
Zablah, Alex R.;
Bellenger, Danny N.;
Straub, Detmar W.;
Johnston, Wesley J.;
|
2012
|
ISR
|
| Examining the Role of "Free" Product-Augmenting Online Services in Pricing and Customer Retention Strategies. |
0.219 |
Chellappa, Ramnath K.;
Kumar, K. Ravi;
|
2005
|
JMIS
|
| Impact of Information Technology Management Practices on Customer Service. |
0.202 |
Karimi, Jahangir;
Somers, Toni M.;
Gupta, Yash P.;
|
2001
|
JMIS
|
| The Effect of Customers' Social Media Participation on Customer Visit Frequency and Profitability: An Empirical Investigation. |
0.198 |
Rishika, Rishika;
Kumar, Ashish;
Janakiraman, Ramkumar;
Bezawada, Ram;
|
2013
|
ISR
|
| Cost-Sensitive Learning via Priority Sampling to Improve the Return on Marketing and CRM Investment. |
0.195 |
Cui, Geng;
Wong, Man Leung;
Wan, Xiang;
|
2012
|
JMIS
|
| Research Report: Information Technology and Investment Incentives in Distributed Operations. |
0.187 |
Nault, Barrie R.;
|
1997
|
ISR
|
| A Temporary Monopolist: Taking Advantage of Information Transparency on the Web. |
0.154 |
Dewan, Rajiv M.;
Freimer, Marshall L.;
Jiang, Yabing;
|
2007
|
JMIS
|
| The Relationship of E-Commerce Competence to Customer Value and Firm Performance: An Empirical Investigation. |
0.148 |
Saeed, Khawaja A.;
Grover, Varun;
Hwang, Yujong;
|
2005
|
JMIS
|
| Joint Product Improvement by Client and Customer Support Center: The Role of Gain-Share Contracts in Coordination |
0.146 |
Bhattacharya, Shantanu;
Gupta, Alok;
Hasija, Sameer;
|
2014
|
ISR
|
| Special Section: Customer-Centric Information Systems. |
0.145 |
Liang, Ting-peng;
Tanniru, Mohan;
|
2006
|
JMIS
|
| Effects of ICT Service Innovation and Complementary Strategies on Brand Equity and Customer Loyalty in a Consumer Technology Market |
0.142 |
Xu, Xin;
Thong, James Y. L.;
Venkatesh, Viswanath;
|
2014
|
ISR
|
| Research Note‹Information Technology, Customer Satisfaction, and Profit: Theory and Evidence |
0.142 |
Mithas, Sunil;
Krishnan, M. S.;
Fornell, Claes;
|
2016
|
ISR
|
| Does the Web Reduce Customer Service Cost? Empirical Evidence from a Call Center. |
0.140 |
Kumar, Anuj;
Telang, Rahul;
|
2012
|
ISR
|
| Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses: A Study of the Online Brokerage Industry. |
0.140 |
Chen, Pei-yu;
Hitt, Lorin M.;
|
2002
|
ISR
|
| Influence of Firms Recovery Endeavors upon Privacy Breach on Online Customer Behavior |
0.139 |
CHOI, BEN C.F.;
Kim, Sung S.;
Jiang, Zhenhui (Jack);
|
2016
|
JMIS
|
| To Personalize or Not to Personalize Online Purchase Interactions: Implications of Self-Selection by Retailers. |
0.137 |
Thirumalai, Sriram;
Sinha, Kingshuk K.;
|
2013
|
ISR
|
| Modeling the Profitability of Customer Relationships: Development and Impact of Barclays de Zoete Wedd's BEATRICE. |
0.137 |
Stuchfield, Nicolas;
Weber, Bruce W.;
|
1992
|
JMIS
|