Special Section: Customer-Centric Information Systems.

Author List: Liang, Ting-peng; Tanniru, Mohan;

Journal of Management Information Systems, 2006, Volume 23, Issue 3, Page 9/15/2017.

This article reports on the changing nature of Information Systems (IS) with regards to the internet. The authors suggest that the internet revolution upended tractional models of the customer/producer relationship. The internet has forced organizations to be more customer-centric, in particular, the way organizations disseminate information. The authors regard customer-centric IS as increasingly important and one that factors in customers, process, technology and product/service to maximize customer satisfaction.

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#26	0.288	business large organizations using work changing rapidly make today's available designed need increasingly recent manage years activity important allow achieve
#105	0.200	information issue special systems article introduction editorial including discusses published section articles reports various presented technology management topics introduction.the introduction.an
#288	0.145	customer customers crm relationship study loyalty marketing management profitability service offer retention it-enabled web-based interactions operations sales strategy channels set
#253	0.132	user involvement development users satisfaction systems relationship specific results successful process attitude participative implementation effective application authors suggested user's contingency
#17	0.101	empirical model relationships causal framework theoretical construct results models terms paper relationship based argue proposed literature issues assumptions provide suggest
#228	0.078	internet peer used access web influence traditional fraud world ecology services impact cases wide home studies addition choice 2008 telephone