service, services, delivery, quality, providers, technology, information, customer, business, provider, asp, e-service, role, variability, science, propose, logic, companies, especially, customers
| Benbasat, Izak (0.83) |
Cenfetelli, Ronald T. (0.83) |
Barua, Anitesh (0.82) |
Susarla, Anjana (0.82) |
| Whinston, Andrew B. (0.78) |
Demirkan, Haluk (0.67) |
Kauffman, Robert J. (0.56) |
Bardhan, Indranil R. (0.41) |
| Kannan, P. K. (0.41) |
Khatri, Vijay (0.39) |
Massey, Anne P. (0.39) |
Montoya, Mitzi M. (0.39) |
| Ba, Sulin (0.36) |
Xu, Jingjun (David) (0.31) |
Raghu, T. S. (0.30) |
Sen, Sagnika (0.30) |
| Vinze, Ajay (0.30) |
Sougstad, Ryan (0.30) |
Stallaert, Jan (0.29) |
Zhang, Zhongju (John) (0.29) |
| Srivastava, Shirish C. (0.28) |
Tan, Chee-Wee (0.28) |
Rai, Arun (0.28) |
Venkatesh, Viswanath (0.27) |
| Al-Natour, Sameh (0.23) |
Kettinger, William J. (0.23) |
Tallon, Paul P. (0.22) |
Kavan, C. Bruce (0.22) |
| Pitt, LËyland F. (0.22) |
Watson, Richard T. (0.22) |
G.Shainesh (0.21) |
Du, Anna Ye (0.21) |
| Gopal, Ram D. (0.21) |
Ramesh, Ram (0.21) |
Lusch, Robert (0.20) |
Nambisan, Satish (0.20) |
| Fang, Yulin (0.19) |
Lim, Kai H. (0.19) |
Straub, Detmar (0.19) |
Sun, Yongqiang (0.19) |
| Connelly, Catherine E. (0.19) |
Turel, Ofir (0.19) |
Yuan, Yufei (0.19) |
Benlian, Alexander (0.19) |
| Sambamurthy, Vallabh (0.18) |
Han, Shu (0.18) |
Kuruzovich, Jason (0.18) |
Ravichandran, T. (0.18) |
| Zwass, Vladimir (0.18) |
Scherer, Anne (0.16) |
Wangenheim, Florian von (0.16) |
Wunderlich, Nancy (0.16) |
| Shrednick, Harvey R. (0.16) |
Shutt, Richard J. (0.16) |
Weiss, Madeline (0.16) |
Bandyopadhyay, Subhajyoti (0.14) |
| Cheng, Hsing Kenneth (0.14) |
Joglekar, Supreet (0.14) |
Setia, Pankaj (0.14) |
Geng, Xianjun (0.14) |
| Baldwin, Dirk (0.14) |
Griffin, Robert K. (0.14) |
Sumichrast, Robert T. (0.14) |
Dong, Su (0.13) |
| Johar, Monica S. (0.13) |
Kumar, Ram L. (0.13) |
Hui, Kai-Lung (0.13) |
Png, I. P. L. (0.13) |
| Thong, James Y. L. (0.13) |
Xu, Xin (0.13) |
Lee, Choong C. (0.13) |
Chang, Young Bong (0.13) |
| Gurbaxani, Vijay (0.13) |
Zaki, Ahmed S. (0.12) |
Goul, Michael (0.12) |
Keith, Mark (0.12) |
| Gopal, Anandasivam (0.12) |
Ramachandran, Vandana (0.12) |
Hess, Thomas (0.11) |
Koufaris, Marios (0.11) |
Articles (66)
|
Title
|
Topic Weight
|
Author
|
Year
|
Journal
|
| Connecting IT Services Operations to Services Marketing Practices. |
0.385 |
Montoya, Mitzi M.;
Massey, Anne P.;
Khatri, Vijay;
|
2010
|
JMIS
|
| Multitask Agency, Modular Architecture, and Task Disaggregation in SaaS. |
0.269 |
Susarla, Anjana;
Barua, Anitesh;
Whinston, Andrew B.;
|
2010
|
JMIS
|
| UNDERSTANDING THE SERVICE COMPONENT OF APPLICATION SERVICE PROVISION: AN EMPIRICAL ANALYSIS OF SATISFACTION WITH ASP SERVICES. |
0.267 |
Susarla, Anjana;
Barua, Anitesh;
Whinston, Andrew B.;
|
2003
|
MISQ
|
| Research Note--The Influences of Online Service Technologies and Task Complexity on Efficiency and Personalization |
0.235 |
Xu, Jingjun (David);
Benbasat, Izak;
Cenfetelli, Ronald T.;
|
2014
|
ISR
|
| Addressing the What and How of Online Services: Positioning Supporting-Services Functionality and Service Quality for Business-to-Consumer Success. |
0.233 |
Cenfetelli, Ronald T.;
Benbasat, Izak;
Al-Natour, Sameh;
|
2008
|
ISR
|
| Balancing IT with the Human Touch: Optimal Investment in IT-Based Customer Service. |
0.230 |
Ba, Sulin;
Stallaert, Jan;
Zhang, Zhongju (John);
|
2010
|
ISR
|
| A Service Science Perspective on Strategic Choice, IT, and Performance in U.S. Banking. |
0.220 |
Tallon, Paul P.;
|
2010
|
JMIS
|
| Bridging the Service Divide Through Digitally Enabled Service Innovations: Evidence from Indian Healthcare Service Providers |
0.213 |
Srivastava, Shirish C.;
G.Shainesh;
|
2015
|
MISQ
|
| IT-MEDIATED CUSTOMER SERVICE CONTENT AND DELIVERY IN ELECTRONIC GOVERNMENTS: AN EMPIRICAL INVESTIGATION OF THE ANTECEDENTS OF SERVICE QUALITY. |
0.204 |
Tan, Chee-Wee;
Benbasat, Izak;
Cenfetelli, Ronald T.;
|
2013
|
MISQ
|
| Service Innovation: A Service-Dominant Logic Perspective |
0.202 |
Lusch, Robert;
Nambisan, Satish;
|
2015
|
MISQ
|
| User Satisfaction with Information Technology Service Delivery: A Social Capital Perspective. |
0.194 |
Sun, Yongqiang;
Fang, Yulin;
Lim, Kai H.;
Straub, Detmar;
|
2012
|
ISR
|
| In Justice We Trust: Predicting User Acceptance of E-Customer Services. |
0.193 |
Turel, Ofir;
Yuan, Yufei;
Connelly, Catherine E.;
|
2008
|
JMIS
|
| Editorial Notes--The Growth of Interest in Services Management: Opportunities for Information Systems Scholars. |
0.181 |
Rai, Arun;
Sambamurthy, Vallabh;
|
2006
|
ISR
|
| Service Expansion of Product Firms in the Information Technology Industry: An Empirical Study. |
0.181 |
Han, Shu;
Kuruzovich, Jason;
Ravichandran, T.;
|
2013
|
JMIS
|
| Contracting Efficiency and New Firm Survival in Markets Enabled by Information Technology. |
0.178 |
Susarla, Anjana;
Barua, Anitesh;
|
2011
|
ISR
|
| Demand Heterogeneity in IT Infrastructure Services: Modeling and Evaluation of a Dynamic Approach to Defining Service Levels. |
0.175 |
Sen, Sagnika;
Raghu, T. S.;
Vinze, Ajay;
|
2009
|
ISR
|
| The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention |
0.161 |
Scherer, Anne;
Wunderlich, Nancy;
Wangenheim, Florian von;
|
2015
|
MISQ
|
| Empowerment: Key to IS World-Class Quality. |
0.160 |
Shrednick, Harvey R.;
Shutt, Richard J.;
Weiss, Madeline;
|
1992
|
MISQ
|
| An Interdisciplinary Perspective on IT Services Management and Service Science. |
0.155 |
Bardhan, Indranil R.;
Demirkan, Haluk;
Kannan, P. K.;
Kauffman, Robert J.;
Sougstad, Ryan;
|
2010
|
JMIS
|
| Risk Management of Contract Portfolios in IT Services: The Profit-at-Risk Approach. |
0.143 |
Kauffman, Robert J.;
Sougstad, Ryan;
|
2008
|
JMIS
|