Alternative Measures of System Effectiveness: Associations and Implications.

Author List: Srinivasan, Ananth;
MIS Quarterly, 1985, Volume 9, Issue 3, Page 243-253.
This article reports results from a study that examined the implementation of computerized modeling systems in 29 organizations. The focus is on the use of various MIS effectiveness measures that are reported in MIS research. Specifically, we examine the relationship between user perceived effectiveness measures (user satisfaction) and behavioral measures of system effectiveness (system use). While much of the existing MIS research implies that the two types of measures are positively associated with each other, the results from this study indicate otherwise. By using a perceived effectiveness instrument that is strongly grounded in a widely accepted theoretical model, the results provide important insights into the nature of this relationship. The importance of interpreting perceived and behavioral measures of system effectiveness is demonstrated by examining the effect of system sophistication on MIS effectiveness.
Keywords: management of information systems; MIS effectiveness measurement
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#124 0.192 validity reliability measure constructs construct study research measures used scale development nomological scales instrument measurement researchers developed validation discriminant results
#77 0.174 information systems paper use design case important used context provide presented authors concepts order number various underlying implementation framework nature
#276 0.158 satisfaction information systems study characteristics data results using user related field survey empirical quality hypotheses important success various indicate tested
#63 0.127 mis problems article systems management edp managers organizations ;br> data survey application examines need experiences recent organization reports departments oriented
#51 0.105 results study research experiment experiments influence implications conducted laboratory field different indicate impact effectiveness future participants evidence test controlled involving
#99 0.091 perceived usefulness acceptance use technology ease model usage tam study beliefs intention user intentions users behavioral perceptions determinants constructs studies