Effects of Work Stress and Social Support on Information Systems Managers.

Author List: Weiss, Madeline;
MIS Quarterly, 1983, Volume 7, Issue 1, Page 29-43.
This study investigates the sources of organizational stress among information systems (IS) managers, the resulting symptoms of strain, and whether social support can reduce symptoms of strain. A field study comprised of a survey questionnaire was chosen as the most appropriate design for this investigation. The respondents were IS managers, ranging in the organizational hierarchy from vice president or director to project manager, in both governmental and private sector organizations of varying sizes. The study reveals that job stresses among IS managers are positively related to psychological and physiological strains. While all of the stressors included in this investigation are significantly related to strain symptoms, certain stressors emerge as having the greatest impact. Likewise, certain strains that result from these stressors are more prevalent than others. Concerning social support, the study reveals that the level of social support among IS managers is lower than among other managers. When social support exists, strain among these managers is significantly lower. The implications of the study's findings are considerable both for the health prognosis of IS managers and for their job performance.
Keywords: Information systems managers; organizational stress; social support
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List of Topics

#88 0.291 managers managerial manager decisions study middle use important manager's appropriate importance context organizations indicate field experience management major organizational results
#298 0.208 job employees satisfaction work role turnover employee organizations organizational information ambiguity characteristics personnel stress professionals conflict organization intention variables systems
#4 0.127 characteristics experience systems study prior effective complexity deal reveals influenced companies type analyze having basis conducted determine complex comparative drive
#276 0.089 satisfaction information systems study characteristics data results using user related field survey empirical quality hypotheses important success various indicate tested
#93 0.088 performance results study impact research influence effects data higher efficiency effect significantly findings impacts empirical significant suggest outcomes better positive
#234 0.075 social networks influence presence interactions network media networking diffusion implications individuals people results exchange paper sites evidence self-disclosure important examine