Corporate Electronic Mail--A Communication-Intensive Application of Information Technology.

Author List: Crawford Jr., A. B.;
MIS Quarterly, 1982, Volume 6, Issue 3, Page 1/13/2017.
Extending the ARPANET technology of an asynchronous, packet-switched "electronic mailbox," the Corporate Information Systems department introduced a pilot mail service within Digital Equipment Corporation which has now grown into a full-fledged production system with some 6,000 users -- and is still growing. The architecture for the Electronic Mail System (EMS) is based on a multinode network of dedicated minicomputers. Technical, administrative and human factors, and cost considerations were recorded throughout the pilot and production period. Lessons learned have highlighted the need for better network engineering, capacity planning, and operational policies/procedures. User surveys were used to capture demographic data and reaffirmed the highly favorable impact on personal productivity and each manager's effectiveness. Recommendations are offered on how to plan for a pilot and to assure a smooth transition to production service.
Keywords: electronic mail; office automation; office systems; telecommunications
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#231 0.343 information management data processing systems corporate article communications organization control distributed department capacity departments major user hardware cost applications expansion
#119 0.128 implementation systems article describes management successful approach lessons design learned technical staff used effort developed organization experiences large managing discusses
#83 0.088 personal computers use lead order using users pcs innovativeness understanding professional help forces gained usage increase trends parallel introduced expressed
#148 0.081 productivity information technology data production investment output investments impact returns using labor value research results evidence spillovers industries analysis gains
#218 0.067 role roles gender differences women significant play age men plays sample differ played vary understand critical greater implications relatively offered
#112 0.066 services service network effects optimal online pricing strategies model provider provide externalities providing base providers fee complementary demand offer derive
#3 0.060 problems issues major involved legal future technological impact dealing efforts current lack challenges subsystem related highly present addressing likely recommendations