Chargeback Systems and User Involvement in Information Systems--An Empirical Investigation.

Author List: Olson, Margrethe H.; Ives, Blake;

MIS Quarterly, 1982, Volume 6, Issue 2, Page 47-60.

Computer chargeback systems are installed to meet various data processing objectives. One objective is to increase user involvement in decisions regarding information systems development and use. Presumably, increasing user involvement will result in more effective information systems. In a field study the authors examine the relationship between various characteristics of a computer chargeback system, the quality of the chargeback system's user interface, user involvement, and user attitudes about information systems services. Suggestions are given both for the practicing information systems manager and for future information systems researchers.

Keywords: Chargeback; information satisfaction; user attitudes

Algorithm:

List of Topics

#253	0.286	user involvement development users satisfaction systems relationship specific results successful process attitude participative implementation effective application authors suggested user's contingency
#159	0.223	systems information objectives organization organizational development variety needs need efforts technical organizations developing suggest given effective designing lack help recent
#276	0.220	satisfaction information systems study characteristics data results using user related field survey empirical quality hypotheses important success various indicate tested
#214	0.101	resource resources allocation chargeback manager effectiveness problem firms case gap allocating diverse dependence just bridge cooperative criticality acquisition duplication extent