Value Analysis: Justifying Decision Support Systems.

Author List: Keen, Peter G.W.;
MIS Quarterly, 1981, Volume 5, Issue 1, Page 1/15/2017.
Managers face a dilemma in assessing DSS proposals. The issue of qualitative benefits is central, but they must find some way of deciding if the cost is justified. A general weakness of the cost-benefit approach is that it requires knowledge, accuracy, and confidence about issues which for innovations are unknown, ill-defined, and uncertain. The benefit of a DSS is the incentive for going ahead. The complex calculations of cost-benefit analysis are replaced in value analysis by rather simple questions about its usefulness.
Keywords: Decision support systems; innovation; value analysis
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#113 0.271 support decision dss systems guidance process making environments decisional users features capabilities provide decision-making user paper findings systems.decision components computer-based
#143 0.164 value business benefits technology based economic creation related intangible cocreation assessing financial improved key economics assess question created create understanding
#289 0.135 qualitative methods quantitative approaches approach selection analysis criteria used mixed methodological aspects recent selecting combining known conclusions included article appropriateness
#70 0.090 contract contracts incentives incentive outsourcing hazard moral contracting agency contractual asymmetry incomplete set cost client parties examine effort structures double
#39 0.076 article response editor presents issue letter presented management university december issues davis march articles conference authors needs september smis past
#210 0.065 innovation innovations innovative organizing technological vision disruptive crowdsourcing path implemented explain base opportunities study diversity taking actors practice shape creation