A Role Theory Perspective on End-User Development.

Author List: Galletta, Dennis F.; Heckman Jr., R. L.;
Information Systems Research, 1990, Volume 1, Issue 2, Page 168-187.
Recent advances in computer technology have been accompanied by significant changes in the roles of both users and developers. One well-known example is end-user development, which here provides a context for the application of role theory to IS issues. A framework is proposed for classifying IS roles in a way that can be used for role behavior analysis. The framework takes the form of a matrix, with activities relating to the construction and use of information systems on one axis, and activities relating to generic organizational levels on the other. Role theory permits analysis of organizational phenomena from either a structural or a process-oriented perspective. Propositions from both perspectives are presented which can be used to direct empirical studies.
Keywords: Developers; End-User computing; End-User development; Role theory; Users
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#110 0.198 theory theories theoretical paper new understanding work practical explain empirical contribution phenomenon literature second implications different building based insights need
#218 0.173 role roles gender differences women significant play age men plays sample differ played vary understand critical greater implications relatively offered
#294 0.170 development systems methodology methodologies information framework approach approaches paper analysis use presented applied assumptions based proposed described examines basis proposes
#35 0.153 technology organizational information organizations organization new work perspective innovation processes used technological understanding technologies transformation consequences perspectives use administrative economic
#77 0.127 information systems paper use design case important used context provide presented authors concepts order number various underlying implementation framework nature
#248 0.115 computing end-user center support euc centers management provided users user services organizations end satisfaction applications article ibm step field policies