Motivational Differences Across Post-Acceptance Information System Usage Behaviors: An Investigation in the Business Intelligence Systems Context.

Author List: Li, Xixi; Hsieh, J. J. Po-An; Rai, Arun;
Information Systems Research, 2013, Volume 24, Issue 3, Page 659-682.
We identify two post-acceptance information system (IS) usage behaviors related to how employees leverage implemented systems. Routine use (RTN) refers to employees' using IS in a routine and standardized manner to support their work, and innovative use (INV) describes employees' discovering new ways to use IS to support their work. We use motivation theory as the overarching perspective to explain RTN and INV and appropriate the rich intrinsic motivation (RIM) concept from social psychology to propose a conceptualization of RIM toward IS use, which includes intrinsic motivation toward accomplishment (IMap), intrinsic motivation to know (IMkw), and intrinsic motivation to experience stimulation (IMst). We also consider the influence of perceived usefulness (PU)-a representative surrogate construct of extrinsic motivation toward IS use-on RTN and INV. We theorize the relative impacts of the RIM constructs and PU on RTN and INV and the role of personal innovativeness with IT (PIIT) in moderating the RIM constructs' influences on INV. Based on data from 193 employees using a business intelligence system at one of the largest telecom service companies in China, we found (1) PU had a stronger impact on RTN than the RIM constructs, (2) IMkw and IMst each had a stronger impact on INV than either PU or IMap, and (3) PIIT positively moderated the impact of each RIM construct on INV. Our findings provide insights on managing RTN and INV in the post-acceptance stage.
Keywords: business intelligence systems; innovative use; intrinsic motivation; motivation theory; post-acceptance behaviors; post-acceptance stage; routine use
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#174 0.236 use support information effective behaviors work usage examine extent users expertise uses longitudinal focus routine revealed volume constructs contributes operations
#15 0.202 motivation intrinsic theory social extrinsic expectancy motivations motivate usage enjoyment rewards consequences reciprocity organizational motivational focus helping system's exploratory substantial
#221 0.102 competence experience versus individual disaster employees form npd concept context construct effectively focus functionalities front-end knowledge-intensive stage explores set definition
#173 0.089 effect impact affect results positive effects direct findings influence important positively model data suggest test factors negative affects significant relationship
#116 0.085 research study influence effects literature theoretical use understanding theory using impact behavior insights examine influences mechanisms specifically context perspective findings
#210 0.067 innovation innovations innovative organizing technological vision disruptive crowdsourcing path implemented explain base opportunities study diversity taking actors practice shape creation
#240 0.058 systems information management development presented function article discussed model personnel general organization described presents finally computer-based role examined functional components