A View from the Top: Integrated Information Delivery and Effective Information Use from the Senior Executive's Perspective.

Author List: Kettinger, William J.; Zhang, Chen; Chang, Kuo-Chung;
Information Systems Research, 2013, Volume 24, Issue 3, Page 842-860.
This study frames antecedents of effective information use, outlining a nomological network that firms follow to achieve integrated information delivery and effective information use. Our focus is on senior business executives' assessment of information delivered by their organizations' information systems. We first clarify the definition of information as it relates to information delivery and effective use. Then, drawing from institutional theory and the resource-based view of the firm, we propose a research model consisting of external institutional pressure, internal information systems (IS) resources, integrated information delivery, and effective information use and empirically test it through a field survey of senior business executives and post hoc qualitative analysis. Our findings position information delivery as an important research construct leading to effective information use and value. Our study also highlights the important role of the IS function as a facilitator of effective information use and a nurturer of a strong information culture in organizations. Finally, we offer practical advice on how senior executives assess and improve integrated information delivery and effective use.
Keywords: effective information use; information management; information orientation; information view; institutional forces; integrated information delivery; IS resource-based view; senior executive
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#252 0.282 management practices technology information organizations organizational steering role fashion effective survey companies firms set planning focus committees executives managing committee
#59 0.135 capabilities capability firm firms performance resources business information technology firm's resource-based competitive it-enabled view study value infrastructure results organizational model
#174 0.133 use support information effective behaviors work usage examine extent users expertise uses longitudinal focus routine revealed volume constructs contributes operations
#170 0.103 information processing needs based lead make exchange situation examined ownership analytical improved situations changes informational examine developed receive perceptions facilitates
#21 0.076 research information systems science field discipline researchers principles practice core methods area reference relevance conclude set focus propose perspective inquiry
#108 0.074 model research data results study using theoretical influence findings theory support implications test collected tested based empirical empirically context paper