Identifying and Testing the Inhibitors of Technology Usage Intentions.

Author List: Cenfetelli, Ronald T.; Schwarz, Andrew;

Information Systems Research, 2011, Volume 22, Issue 4, Page 808-823.

An important area of information systems (IS) research has been the identification of the individual-level beliefs that enable technology acceptance such as the usefulness, reliability, and flexibility of a system. This study posits the existence of additional beliefs that inhibit usage intentions and thus foster technology rejection rather than acceptance. We theorize that these inhibitors are more than just the antipoles of enablers (e.g., the opposite of usefulness or reliability) and so are distinct constructs worthy of their own investigation. Inhibitors are proposed to have effects on usage intentions beyond that of enablers as well as effects on enablers themselves. We report on a series of empirical studies designed to test the existence and effects of inhibitors. A candidate set of six inhibitors is shown to be distinct from enablers. These inhibitors are subsequently tested in a field study of 387 individuals nested within 32 different websites. Effects at both individual and website unit levels of analysis are tested using multilevel modeling. We find that inhibitors have negative effects on usage intentions, as well as on enablers, and these effects vary contingent upon individual or website unit levels of analysis. The overall results support the existence and importance of inhibitors in explaining individual intent to use-or not use-technology.

Keywords: inhibitors; nonacceptance; technology rejection; usage intentions

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List of Topics

#285	0.222	effects effect research data studies empirical information literature different interaction analysis implications findings results important set large provide using paper
#99	0.178	perceived usefulness acceptance use technology ease model usage tam study beliefs intention user intentions users behavioral perceptions determinants constructs studies
#197	0.155	agility capital substitution non-it enablers significant inhibitors link dynamism does agile labor executives enabling dual adaptive contrast substitute practices literature
#124	0.135	validity reliability measure constructs construct study research measures used scale development nomological scales instrument measurement researchers developed validation discriminant results
#200	0.091	banking bank multilevel banks level individual implementation analysis resistance financial suggests modeling group large bank's services levels national data early
#132	0.067	likelihood multiple test survival promotion reputation increase actions run term likely legitimacy important rates findings long short higher argue prior
#153	0.054	usage use self-efficacy social factors individual findings influence organizations beliefs individuals support anxiety technology workplace key outcome behavior contextual longitudinal