Profiting from Knowledge Management: The Impact of Time and Experience.

Author List: Ko, Dong-Gil; Dennis, Alan R.;
Information Systems Research, 2011, Volume 22, Issue 1, Page 134-152.
Although many organizations are implementing knowledge management systems (KMS), there is little empirical evidence about whether KMS use can improve individual performance, and how time and experience influence the value derived from KMS use. Using hierarchical linear modeling (HLM) statistical analysis, we examined the impact of using a codification-based KMS on the sales performance of 2,154 sales representatives in a pharmaceutical firm over a 24-month period. We found that KMS had significant positive impacts on individual performance and that these performance benefits grew over time. Moreover, experience moderated the relationship between KMS use and individual performance. Knowledge workers with more experience were able to more quickly absorb and apply the knowledge from the KMS than were those with less experience, who took longer to benefit from KMS use. However, over time experience played a diminishing role in leveraging performance gains from KMS use, and knowledge workers with less experience eventually derived similar performance benefits as those of their more experienced counterparts.
Keywords: hierarchical linear modeling (HLM); job experience; knowledge management systems use; longitudinal study; performance improvement; time
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#53 0.282 knowledge application management domain processes kms systems study different use domains role comprehension effective types draw scope furthermore level levels
#93 0.168 performance results study impact research influence effects data higher efficiency effect significantly findings impacts empirical significant suggest outcomes better positive
#9 0.120 using subjects results study experiment did conducted task time used experienced use preference experimental presented decision-making empirical significantly effects better
#221 0.114 competence experience versus individual disaster employees form npd concept context construct effectively focus functionalities front-end knowledge-intensive stage explores set definition
#136 0.080 expectations expectation music disconfirmation sales analysis vector experiences modeling response polynomial surface discuss panel new nonlinear period understand paper dissonance
#246 0.069 strategic benefits economic benefit potential systems technology long-term applications competitive company suggest additional companies industry operating costs difficult substantial total