User Involvement as an Interaction Process: A Case Study.

Author List: Newman, Michael; Noble, Faith;
Information Systems Research, 1990, Volume 1, Issue 1, Page 89-113.
User involvement is recommended to analysts as a technique of successful system development, but as a process it is little understood. This case study compares four process models of user involvement-learning, conflict, political and garbage-can-with each other and with an empirical example of system development. Different models are seen as appropriate to explaining the nature of user involvement in different stages of development and contexts. Structural conditions and issues of power are shown to be decisive in the development of conflict and conflict resolution. A two-stage model of user involvement based on Robey and Farrow's work (1982) is proposed which distinguishes conflict development from conflict resolution.
Keywords: Information systems/information systems development; Resistance; User Involvement
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List of Topics

#253 0.289 user involvement development users satisfaction systems relationship specific results successful process attitude participative implementation effective application authors suggested user's contingency
#282 0.182 power perspective process study rational political perspectives politics theoretical longitudinal case social rationality formation construction shows multiple instead understanding fact
#66 0.170 conflict management resolution conflicts resolve interpersonal consensus robey strategies interdependence optimistic occur degree diversity resolving agreement 1993 1982 distributed issues
#17 0.100 empirical model relationships causal framework theoretical construct results models terms paper relationship based argue proposed literature issues assumptions provide suggest
#272 0.063 requirements analysts systems elicitation techniques analysis process technique understanding determination analyst acquisition interview development used semantic results knowledge structured effectiveness