Work Harder or Work Smarter? Information Technology and Resource Allocation in Healthcare Processes

Author List: Yeow, Adrian; Goh, Kim Huat;
MIS Quarterly, 2015, Volume 39, Issue 4, Page 763-785.
While the impacts of health information technology (HIT) are widely studied, prior research presents mixed findings. In this study, a granular examination of the impact of HIT systems on how resources are allocated to healthcare tasks and processes was undertaken. A longitudinal field study that combined interview, archival, observation, and survey data was conducted. The effects of telemedicine on the input allocative efficiency of the healthcare process through the reallocation of organizational resources was evaluated and an assessment of whether gains in allocative efficiency resulted in improvements in organizational outcomes, such as lower hospitalization rates and lower uncertainty in patient wait time, was conducted. Applying the theory of swift and even flow, our findings suggest that the gains in allocative efficiency for some processes are associated with improved organizational outcomes.
Keywords: Healthcare; IT; telemedicine; stochastic frontier analysis; resource allocations
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#93 0.323 performance results study impact research influence effects data higher efficiency effect significantly findings impacts empirical significant suggest outcomes better positive
#196 0.198 health healthcare medical care patient patients hospital hospitals hit health-care telemedicine systems records clinical practices physician electronic physicians longitudinal outcomes
#35 0.112 technology organizational information organizations organization new work perspective innovation processes used technological understanding technologies transformation consequences perspectives use administrative economic
#214 0.091 resource resources allocation chargeback manager effectiveness problem firms case gap allocating diverse dependence just bridge cooperative criticality acquisition duplication extent
#69 0.063 process business reengineering processes bpr redesign paper research suggests provide past improvements manage enable organizations regarding focal cycle creating issues