Enterprise System Implementation and Employee Job Performance: Understanding the Role of Advice Networks

Author List: Sykes, Tracy Ann; Venkatesh, Viswanath;
MIS Quarterly, 2014, Volume 38, Issue 1, Page 51-72.
The implementation of enterprise systems, such as enterprise resource planning (ERP) systems, alters business processes and associated workflows, and introduces new software applications that employees must use. Employees frequently find such technology-enabled organizational change to be a major challenge. Although many challenges related to such changes have been discussed in prior work, little research has focused on post-implementation job outcomes of employees affected by such change. We draw from social network theory— specifically, advice networks—to understand a key post-implementation job outcome (i.e., job performance). We conducted a study among 87 employees, with data gathered before and after the implementation of an ERP system module in a business unit of a large organization. We found support for our hypotheses that workflow advice and software advice are associated with job performance. Further, as predicted, we found that the interactions of workflow and software get-advice, workflow and software give-advice, and software get- and give-advice were associated with job performance. This nuanced treatment of advice networks advances our understanding of post-implementation success of enterprise systems.
Keywords: Social networks; get-advice; give-advice; enterprise system implementation; job performance
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List of Topics

#251 0.344 implementation erp enterprise systems resource planning outcomes support business associated understanding benefits implemented advice key implementing scope functional post-implementation implementations
#298 0.171 job employees satisfaction work role turnover employee organizations organizational information ambiguity characteristics personnel stress professionals conflict organization intention variables systems
#93 0.095 performance results study impact research influence effects data higher efficiency effect significantly findings impacts empirical significant suggest outcomes better positive
#276 0.069 satisfaction information systems study characteristics data results using user related field survey empirical quality hypotheses important success various indicate tested
#249 0.065 network networks social analysis ties structure p2p exchange externalities individual impact peer-to-peer structural growth centrality participants sharing economic ownership embeddedness
#232 0.058 software development product functionality period upgrade sampling examines extent suggests factors considered useful uncertainty previous called complementarities greater cost present
#167 0.056 workflow tools set paper management specification command support formal implemented scenarios associated sequence large derived taxonomies called given systematic specifications
#188 0.051 processes interaction new interactions temporal structure research emergent process theory address temporally core discussion focuses area underlying deep structures way