Information Systems Success: The Quest for the Dependent Variable.

Author List: Delone, William H.; Mclean, Ephraim R.;
Information Systems Research, 1992, Volume 3, Issue 1, Page 60-95.
A large number of studies have been conducted during the last decade and a half attempting to identify those factors that contribute to information systems success. However, the dependent variable in these studies—I/S success —has been an elusive one to define. Different researchers have addressed different aspects of success, making comparisons difficult and the prospect of building a cumulative tradition for I/S research similarly elusive. To organize this diverse research, as well as to present a more integrated view of the concept of I/S success, a comprehensive taxonomy is introduced. This taxonomy posits six major dimensions or categories of I/S success—SYSTEM OUALITY, INFORMATION QUALITY, USE, USER SATISFACTION, INDIVIDUAL IMPACT, and ORGANIZATIONAL IMPACT. Using these dimensions, both conceptual and empirical studies are then reviewed (a total of 180 articles are cited) and organized according to the dimensions of the taxonomy. Finally, the many aspects of I/S success are drawn together into a descriptive model and its implications for future I/S research are discussed.
Keywords: Information systems assessment; Information systems success; Measurement
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List of Topics

#286 0.338 success model failure information impact variables failures delone suggested dimensions mclean reasons variable finally categories years recommendations benefits studies identify
#222 0.240 research researchers framework future information systems important present agenda identify areas provide understanding contributions using literature studies paper potential review
#175 0.126 taxonomy systems different concept isd alternative generalization mechanistic distinction types generalizability theoretical speech richer induction original form inductive empirical organic
#127 0.098 systems information research theory implications practice discussed findings field paper practitioners role general important key grounded researchers domain new identified
#276 0.076 satisfaction information systems study characteristics data results using user related field survey empirical quality hypotheses important success various indicate tested