Inducing Intrinsic Motivation to Explore the Enterprise System: The Supremacy of Organizational Levers.

Author List: Ke, Weiling; Tan, Chuan-Hoo; Sia, Choon-Ling; Wei, Kwok-Kee;
Journal of Management Information Systems, 2012, Volume 29, Issue 3, Page 257-290.
The adoption of an organization-wide system, such as an enterprise system (ES), has often been mandated by organizational management, which may not necessarily motivate users to proactively explore the system's features and subsequently apply pertinent features that best support their job tasks. Anchoring on self-determination theory, this research investigates the antecedents and consequences of users' intrinsic motivation to explore ES features. We propose two organizational levers (i.e., autonomous job design and socialization tactics) that the management could exercise to trigger intrinsic motivation, thereby leading to improved ES feature exploration. Intrinsic motivation is manifested by hedonic motivation and normative motivation, whereas ES feature exploration is conceptualized as a dual-dimensional outcome reflected by cognitive behavior (exploratory usage) and positive affect (exploration satisfaction). Through a two-stage survey of 127 organizational users in China, we find general support for our research model. We further observe significant moderating effects of prevention focus on the association between organizational levers and intrinsic motivations. Beyond demonstrating how organizational users respond to different organizational levers, this research examines a broader, enduring challenge, which is to determine how organizational users can be induced to be intrinsically inspired to innovatively harness implemented information systems.
Keywords: enterprise system; exploration usage; intrinsic motivation; organizational levers
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List of Topics

#15 0.325 motivation intrinsic theory social extrinsic expectancy motivations motivate usage enjoyment rewards consequences reciprocity organizational motivational focus helping system's exploratory substantial
#103 0.141 exploration climate technology empowerment explore features trying use employees intention examining work intentions exploring autonomy exploitation innovate feature understanding individual
#116 0.100 research study influence effects literature theoretical use understanding theory using impact behavior insights examine influences mechanisms specifically context perspective findings
#1 0.091 organizational organizations effectiveness factors managers model associated context characteristics variables paper relationships level attention environmental technological based maturity organization's relationship
#252 0.065 management practices technology information organizations organizational steering role fashion effective survey companies firms set planning focus committees executives managing committee
#284 0.064 users user new resistance likely benefits potential perspective status actual behavior recognition propose user's social associated existing base using acceptance
#298 0.056 job employees satisfaction work role turnover employee organizations organizational information ambiguity characteristics personnel stress professionals conflict organization intention variables systems