Understanding Technology Support for Organizational Transactive Memory: Requirements, Application, and Customization.

Author List: Nevo, Dorit; Benbasat, Izak; Wand, Yair;

Journal of Management Information Systems, 2012, Volume 28, Issue 4, Page 69-98.

Transactive memory is an effective mechanism for locating and coordinating expertise in small groups and has been shown to hold numerous benefits for groups and organizations. To extend transactive memory beyond the scope of small groups, researchers have proposed the use of information technology (IT). This paper provides an integrated discussion of our knowledge from three studies concerning IT support in transactive memory in organizations. Focusing on meta-memory, which is at the heart of transactive memory systems, we examine what meta-memory is maintained by members of transactive memory systems, whether providing this meta-memory in a technology-mediated environment can lead to transactive memory development, whether IT can realistically provide this meta-memory, and whether different requirements exist for different users and in different stages of transactive memory development. We discuss the implications of these studies to both research and practice.

Keywords: expertise location; meta-memory; social media; transactive memory

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#154	0.443	memory support organizations information organizational requirements different complex require development provides resources organization paper transactive depth process outside difficult breadth
#222	0.134	research researchers framework future information systems important present agenda identify areas provide understanding contributions using literature studies paper potential review
#257	0.086	group support groups meeting gdss decision systems meetings technology study electronic ems task process communication computer-supported outcomes quality consensus face-to-face