Value of Information Integration to Supply Chain Management: Roles of Internal and External Contingencies.

Author List: Wong, Christina W. Y.; Lai, Kee-hung; Cheng, T. C. E.;
Journal of Management Information Systems, 2011, Volume 28, Issue 3, Page 161-200.
While integrating information flows between internal organizational functions and across partner firms is widely acknowledged as a contributor to organizational competitiveness, there is little empirical research on the effects of situational factors on the success of information integration. Based on contingency theory, we address the following question: Under what circumstances does information integration contribute to better performance outcomes in supply chain management (SCM)? Our results provide a contingency perspective of information integration, which highlights that the performance outcomes of information integration are contingent on both external environmental conditions and internal operational characteristics. We find that information integration improves firms' ability to perform, particularly when they operate under favorable environmental conditions-a highly munificent and a less uncertain environment-and when they offer durable and complex products. Our findings advance contingency research on the performance outcomes of information integration for SCM. Our study provides managers with empirical insights on the effects of information integration on the cost and customer-oriented operational performance of SCM under favorable and unfavorable environmental conditions.
Keywords: business environment; information integration; IT value; IT-enabled supply chain
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#165 0.224 uncertainty contingency integration environmental theory data fit key using model flexibility perspective environment perspectives high conditions processing examine issue uncertain
#93 0.156 performance results study impact research influence effects data higher efficiency effect significantly findings impacts empirical significant suggest outcomes better positive
#52 0.113 supply chain information suppliers supplier partners relationships integration use chains technology interorganizational sharing systems procurement buyer interfirm coordination enterprises flexibility
#225 0.100 information environment provide analysis paper overall better relationships outcomes increasingly useful valuable available increasing greater regarding levels decisions viewed relative
#59 0.095 capabilities capability firm firms performance resources business information technology firm's resource-based competitive it-enabled view study value infrastructure results organizational model
#89 0.095 product products quality used characteristics examines role provide goods customization provides offer core sell key potential stronger insights design initial
#198 0.066 factors success information critical management implementation study factor successful systems support quality variables related results key model csf importance determinants
#58 0.055 internal external audit auditing results sources closure auditors study control bridging appears integrity manager effectiveness auditor controls facilitating boundaries potential