A Theoretical Integration of User Satisfaction and Technology Acceptance.

Author List: Wixom, Barbara H.; Todd, Peter A.;
Information Systems Research, 2005, Volume 16, Issue 1, Page 85-102.
In general, perceptions of information systems (IS) success have been investigated within two primary research streams-the user satisfaction literature and the technology acceptance literature. These two approaches have been developed in parallel and have not been reconciled or integrated. This paper develops an integrated research model that distinguishes beliefs and attitudes about the system (i.e., object-based beliefs and attitudes) from beliefs and attitudes about using the system (i.e., behavioral beliefs and attitudes) to build the theoretical logic that links the user satisfaction and technology acceptance literature. The model is then tested using a sample of 465 users from seven different organizations who completed a survey regarding their use of data warehousing software. The proposed model was supported, providing preliminary evidence that the two perspectives can and should be integrated. The integrated model helps build the bridge from design and implementation decisions to system characteristics (a core strength of the user satisfaction literature) to the prediction of usage (a core strength of the technology acceptance literature).
Keywords: information quality; information systems success; system quality; technology acceptance model; theory of reasoned action; user satisfaction
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List of Topics

#99 0.223 perceived usefulness acceptance use technology ease model usage tam study beliefs intention user intentions users behavioral perceptions determinants constructs studies
#276 0.184 satisfaction information systems study characteristics data results using user related field survey empirical quality hypotheses important success various indicate tested
#108 0.177 model research data results study using theoretical influence findings theory support implications test collected tested based empirical empirically context paper
#140 0.115 model use theory technology intention information attitude acceptance behavioral behavior intentions research understanding systems continuance models planned percent attitudes predict
#106 0.104 integration present offer processes integrating current discuss perspectives related quality literature integrated benefits measures potential regarding issues finally taken propose
#104 0.074 action research engagement principles model literature actions focus provides developed process emerging establish field build guidance known project elements insights