Individual Virtual Competence and Its Influence on Work Outcomes.

Author List: Wang, Yinglei; Haggerty, Nicole;
Journal of Management Information Systems, 2011, Volume 27, Issue 4, Page 299-334.
Witnessing both opportunities and challenges in virtual work arrangements, researchers have explored a number of technological, social, and organizational factors in order to improve virtual work effectiveness. However, there is limited understanding of an important element of virtual work—the individuals. Our review of the literature indicates that the composition of individual knowledge, skills, and abilities (KSAs) required to work virtually would benefit from further research. In this study, we theoretically and empirically develop the construct of individual virtual competence that captures the key KSAs required to perform effectively in today’s virtualized workplace, within a parsimonious nomological network. Substantiated by its explanatory power on individual perceived performance and satisfaction, individual virtual competence contributes to the literature by acknowledging a distinct workplace competency that can be incorporated in future individual-level studies of virtual phenomena. This research provides managers with a lens to understand differences in individual work outcomes and provides a lever to developing individuals’ capabilities so as to improve work outcomes.
Keywords: individual virtual competence;individual work outcomes;virtual organization;virtual work
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#153 0.156 usage use self-efficacy social factors individual findings influence organizations beliefs individuals support anxiety technology workplace key outcome behavior contextual longitudinal
#222 0.151 research researchers framework future information systems important present agenda identify areas provide understanding contributions using literature studies paper potential review
#181 0.139 outcomes theory nature interaction theoretical paradox versus interpersonal literature provides individual levels understanding dimensions addition foundation various understand productivity work
#146 0.111 work people workers environment monitoring performance organizations needs physical useful number personal balance perceptions create computer-based technological technologies investigation achievement
#221 0.086 competence experience versus individual disaster employees form npd concept context construct effectively focus functionalities front-end knowledge-intensive stage explores set definition
#120 0.084 virtual world worlds co-creation flow users cognitive life settings environment place environments augmented second intention spatial interactivity ownership objects immersive
#180 0.076 multiple elements process environments complex integrated interdependencies design different developing integration order approach dialogue framework capabilities settings building focus distinct
#72 0.056 skills professionals skill job analysts managers study results need survey differences jobs different significantly relative required motivation programmers technical factors
#205 0.053 cognitive style research rules styles human individual personality indicates stopping users composition analysis linguistic contextual certain differences preferred theoretical activity