Organizational Learning and Capabilities for Onshore and Offshore Business Process Outsourcing.

Author List: Whitaker, Jonathan; Mithas, Sunil; Krishnan, M. S.;

Journal of Management Information Systems, 2010, Volume 27, Issue 3, Page 11/1/1942.

This paper identifies and analyzes firm-level characteristics that facilitate onshore and offshore business process outsourcing (BPO). We use organizational learning and capabilities to develop a conceptual model. We test the conceptual model with archival data on a broad cross section of U. S. firms. Our empirical findings indicate that firms with experience in onshore information technology (IT) outsourcing and capabilities related to IT coordination applications and process codification are more likely to engage in BPO, and firms with experience in internationalization are more likely to engage in offshore BPO. We also find that IT coordination applications have a greater impact on onshore BPO than on offshore BPO, and the effect of process codification is partly mediated through IT outsourcing.

Keywords: business process outsourcing; offshoring; organizational capabilities; organizational learning; outsourcing

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List of Topics

#59	0.183	capabilities capability firm firms performance resources business information technology firm's resource-based competitive it-enabled view study value infrastructure results organizational model
#173	0.142	effect impact affect results positive effects direct findings influence important positively model data suggest test factors negative affects significant relationship
#274	0.129	outsourcing transaction cost partnership information economics relationships outsource large-scale contracts specificity perspective decisions long-term develop requirements economic association factors hypotheses
#76	0.115	governance relational mechanisms bpo rights process coordination outsourcing contractual arrangements technology benefits view informal business formal exchange hybrid complementarity flexibility
#149	0.115	offshore offshoring client projects locations organizational vendor extra cultural problems services home sites two-stage arrangements distributed multiple location experience outsourcing
#1	0.099	organizational organizations effectiveness factors managers model associated context characteristics variables paper relationships level attention environmental technological based maturity organization's relationship
#95	0.055	learning mental conceptual new learn situated development working assumptions improve ess existing investigates capture advanced proposes types context building acquisition