Technology Dominance in Complex Decision Making: The Case of Aided Credibility Assessment.

Author List: Jensen, Matthew L.; Lowry, Paul Benjamin; Burgoon, Judee K; Nunamaker, Jr., Jay F.;
Journal of Management Information Systems, 2010, Volume 27, Issue 1, Page 175-201.
The article presents the results of an experiment which involved novices and experts using a decision aid to detect deception in a law enforcement scenario. Both groups improved their assessment accuracy using the decision support system, but tended to ignore it when it contradicted them. The professionals often did not even look at the decision aid's reasons for contradicting them. The theory of technology dominance (TTD) is discussed in this context, and it is noted that the experiment's results contradicted TTD in two respects.
Keywords: credibility;credibility assessment;deception;deception detection;decision aids;decision making;theory of technology dominance
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#177 0.271 decision accuracy aid aids prediction experiment effects accurate support making preferences interaction judgment hybrid perceptual strategy account context restrictiveness taking
#9 0.197 using subjects results study experiment did conducted task time used experienced use preference experimental presented decision-making empirical significantly effects better
#7 0.176 detection deception assessment credibility automated fraud fake cues detecting results screening study detect design indicators science important theory performance improved
#3 0.127 problems issues major involved legal future technological impact dealing efforts current lack challenges subsystem related highly present addressing likely recommendations
#85 0.080 executive information article systems presents eis executives overview computer-based scanning discusses investigation support empirical robert executive's keys richard managerial chief
#185 0.050 change organizational implementation case study changes management organizations technology organization analysis successful success equilibrium radical efforts initiatives managing resistance individuals