Toward an Integration of Agent-and Activity-Centric Approaches in Organizational Process Modeling: Incorporating Incentive Mechanisms.

Author List: Raghu, T. S.; Jayaraman, B.; Rao, H. R.;
Information Systems Research, 2004, Volume 15, Issue 4, Page 316-335.
This paper presents an approach to organizational modeling that combines both agent-centric and activity-centric approaches. Activity-centric approaches to process modeling capture the mechanistic components of a process (including aspects of work flow, decision, and information), but agent-centric approaches capture specific aspects of the human component. In this paper, we explore an integrative viewpoint in which the transactional aspects of agent-centric concerns--for example, economic incentives for agents to perform--are integrated with decision and informational aspects of a process. To illustrate issues in this approach, we focus on modeling incentive mechanisms in a specific sales process and present results from an extensive simulation experiment. Our results highlight the importance of considering the effects of incentives when decision and informational aspects of a process undergo changes.
Keywords: activity-centric modeling; agent-centric modeling; incentive mechanisms; information structure; processes; simulation; work flow
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#44 0.245 approach analysis application approaches new used paper methodology simulation traditional techniques systems process based using proposed method present provides various
#184 0.235 modeling models model business research paradigm components using representation extension logical set existing way aspects issues current integrated languages traditional
#244 0.091 structure integration complex business enhancement effects access extent analyzing volatile capture requires occurs pattern enables independent integrative structured decision-making costs
#35 0.085 technology organizational information organizations organization new work perspective innovation processes used technological understanding technologies transformation consequences perspectives use administrative economic
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#177 0.062 decision accuracy aid aids prediction experiment effects accurate support making preferences interaction judgment hybrid perceptual strategy account context restrictiveness taking
#69 0.059 process business reengineering processes bpr redesign paper research suggests provide past improvements manage enable organizations regarding focal cycle creating issues