Examining Trust in Information Technology Artifacts: The Effects of System Quality and Culture.

Author List: Vance, Anthony; Elie-Dit-Cosaque, Christophe; Straub, Detmar W.;
Journal of Management Information Systems, 2008, Volume 24, Issue 4, Page 73-100.
The topic of trust in information technology (IT) artifacts has piqued interest among researchers, but studies of this form of trust are not definitive regarding which factors contribute to it the most. Our study empirically tests a model of trust in IT artifacts that increases our understanding in two ways. First, it sets forth two previously unexamined system quality constructs--navigational structure and visual appeal. We found that both of these system quality constructs significantly predict the extent to which users place trust in mobile commerce technologies. Second, our study considers the effect of culture by comparing the trust of French and American potential users in m-commerce technologies. We found that not only does culture directly affect user trust in IT artifacts but it also moderates the extent to which navigational structure affects this form of trust. These findings show that system quality and culture significantly affect trust in the IT artifact and point to rich possibilities for future research in these areas.
Keywords: culture impacts; institution-based trust; m-commerce; m-commerce portals; navigational structure; system quality; systems use; trust in the IT artifact; visual appeal
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List of Topics

#172 0.177 trust trusting study online perceived beliefs e-commerce intention trustworthiness relationships benevolence initial importance trust-building examines discussed building future context transactions
#207 0.134 design artifacts alternative method artifact generation approaches alternatives tool science generate set promising requirements evaluation problem designed incentives components addressing
#173 0.126 effect impact affect results positive effects direct findings influence important positively model data suggest test factors negative affects significant relationship
#155 0.110 technology research information individual context acceptance use technologies suggests need better personality factors new traits telemedicine adoption examined does management
#222 0.108 research researchers framework future information systems important present agenda identify areas provide understanding contributions using literature studies paper potential review
#193 0.071 time use size second appears form larger benefits combined studies reasons selected underlying appear various significantly result include make attention
#244 0.069 structure integration complex business enhancement effects access extent analyzing volatile capture requires occurs pattern enables independent integrative structured decision-making costs
#115 0.055 quality different servqual service high-quality difference used quantity importance use measure framework impact assurance better include means van dimensions assessing
#284 0.051 users user new resistance likely benefits potential perspective status actual behavior recognition propose user's social associated existing base using acceptance