Impact of Environmental Uncertainty and Task Characteristics on User Satisfaction with Data.

Author List: Karimi, Jahangir; Somers, Toni M.; Gupta, Yash P.;
Information Systems Research, 2004, Volume 15, Issue 2, Page 175-193.
Today, more than ever before, organizations are faced with the task of processing volumes of information under more uncertain and more competitive environments. This study investigates the impact of environmental uncertainty and task characteristics on user satisfaction with data by using IS and organizational theories. Responses were matched from 77 CEOs and 166 senior managers, who were end users of IS. The partial least squares technique indicated that environmental uncertainty has a positive impact on task characteristics. Task characteristics have a direct and mediating impact on user satisfaction with data. Our findings also demonstrated that user satisfaction with data could be better understood by overlapping IS and organizational theories, rather than by treating the subject matter in disjoint fields. The paper concludes with discussions and implications for researchers and practitioners.
Keywords: environmental uncertainty; task characteristics; task technology fit; user satisfaction
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List of Topics

#165 0.140 uncertainty contingency integration environmental theory data fit key using model flexibility perspective environment perspectives high conditions processing examine issue uncertain
#276 0.138 satisfaction information systems study characteristics data results using user related field survey empirical quality hypotheses important success various indicate tested
#224 0.118 complexity task environments e-business environment factors technology characteristics literature affect influence role important relationship model organizational contingent actual map dimension
#253 0.116 user involvement development users satisfaction systems relationship specific results successful process attitude participative implementation effective application authors suggested user's contingency
#1 0.107 organizational organizations effectiveness factors managers model associated context characteristics variables paper relationships level attention environmental technological based maturity organization's relationship
#295 0.104 task fit tasks performance cognitive theory using support type comprehension tools tool effects effect matching types theories modification working time
#173 0.079 effect impact affect results positive effects direct findings influence important positively model data suggest test factors negative affects significant relationship
#123 0.066 information strategy strategic technology management systems competitive executives role cio chief senior executive cios sis support organization officer position ceos
#11 0.059 structural pls measurement modeling equation research formative squares partial using indicators constructs construct statistical models researchers latent analysis results sem