Systems Design, Process Performance, and Economic Outcomes in International Banking.

Author List: Davamanirajan, Prabu; Kauffman, Robert J.; Kriebel, Charles H.; Mukhopadhyay, Tridas;
Journal of Management Information Systems, 2006, Volume 23, Issue 2, Page 65-90.
Information technology (IT) value remains a serious concern of management today, especially how it should be measured and how it is created. Although we have made significant progress at the firm and aggregate levels of analysis, process-level analysis is still in its infancy, and there is a need for a systematic basis for identifying IT effects. We provide such an approach by developing two models: a process performance model of how system characteristics enhance process output and quality and an economic performance model linking process performance to the economic performance of the firm. We apply these models to global trade services in international banking. We obtained estimates for key variables in both models and general support for the approach. We interpret our results and discuss the merits of the process-level approach for the assessment of IT-reliant work systems.
Keywords: Business Process; International banking; Process performance; trade services
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#114 0.169 performance firm measures metrics value relationship firms results objective relationships firm's organizational traffic measure market study improve accounting measuring aggregate
#164 0.147 countries global developing technology international country developed national economic policy domestic study foreign globalization world government nations innovative technological especially
#148 0.140 productivity information technology data production investment output investments impact returns using labor value research results evidence spillovers industries analysis gains
#191 0.139 model models process analysis paper management support used environment decision provides based develop use using help literature mathematical presented formulation
#86 0.136 methods information systems approach using method requirements used use developed effective develop determining research determine assessment useful series critical existing
#69 0.074 process business reengineering processes bpr redesign paper research suggests provide past improvements manage enable organizations regarding focal cycle creating issues