ERP Misfit: Country of Origin and Organizational Factors.

Author List: Wang, Eric T. G.; Klein, Gary; Jiang, James J.;
Journal of Management Information Systems, 2006, Volume 23, Issue 1, Page 263-292.
There are many benefits of enterprise resource planning (ERP) systems, but their implementation is both complicated and difficult because the product spans functional silos and involves many internal and external entities. An ERP system is the outcome of social processes, and different ERP systems can embody distinct social arrangements when developed in different cultural contexts. Such social arrangements are difficult to change due the closure effect of technology stabilization. This leads to various misfit problems, both during and after ERP implementation, causing adverse effects on delivered ERP quality. With a survey of 85 ERP implementation cases in Taiwan, this study derives and empirically tests the main as well as the interaction effects of the country of origin of the ERP package, consultant quality, top management support, and user support of the ERP system quality as perceived by the client after implementation. The results demonstrate the important role of the country of origin of the ERP package and consultant quality in configuring a high-quality ERP system and alleviating the negative effect of misfit problems.
Keywords: consultant quality;country of origin;Enterprise Resource Planning;implementation;misfit;social shaping
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List of Topics

#251 0.387 implementation erp enterprise systems resource planning outcomes support business associated understanding benefits implemented advice key implementing scope functional post-implementation implementations
#173 0.111 effect impact affect results positive effects direct findings influence important positively model data suggest test factors negative affects significant relationship
#115 0.086 quality different servqual service high-quality difference used quantity importance use measure framework impact assurance better include means van dimensions assessing
#149 0.068 offshore offshoring client projects locations organizational vendor extra cultural problems services home sites two-stage arrangements distributed multiple location experience outsourcing
#185 0.065 change organizational implementation case study changes management organizations technology organization analysis successful success equilibrium radical efforts initiatives managing resistance individuals
#164 0.053 countries global developing technology international country developed national economic policy domestic study foreign globalization world government nations innovative technological especially