An Empirical Investigation of Collaborative Conflict Management Style in Group Support System-Based Global Virtual Teams.

Author List: Paul, Souren; Samarah, Imad M.; Seetharaman, Priya; Jr., Peter P. Mykytyn;
Journal of Management Information Systems, 2004, Volume 21, Issue 3, Page 185-222.
Virtual teams cut across national, organizational, and functional boundaries, often resulting in diversity in team composition. This paper presents the results of a laboratory study involving groupware-supported, culturally homogeneous, and heterogeneous virtual teams where collaborative conflict management style, a team's cultural orientation as measured by the degree of individualism-collectivism, and group diversity affect several group performance variables. Collaborative conflict management style was positively related to performance, group diversity was found to have a moderating influence between collaborative style and group performance, and collaborative style was influenced by the individualistic-collectivistic orientations. Consistent with prior research, we found that collectivistic orientations help enhance the level of collaborative conflict management style prevailing in teams. Our research also indicates that the process to motivate team members may differ depending on their orientation.
Keywords: collaborative conflict management; collectivism; group support systems; individualism; perceived decision quality; perceived participation in decision-making; satisfaction with decision process; team diversity; virtual team
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#66 0.222 conflict management resolution conflicts resolve interpersonal consensus robey strategies interdependence optimistic occur degree diversity resolving agreement 1993 1982 distributed issues
#93 0.132 performance results study impact research influence effects data higher efficiency effect significantly findings impacts empirical significant suggest outcomes better positive
#265 0.132 collaborative groups feedback group work collective individuals higher effects efficacy perceived tasks members environment writing experiment did task intelligence compared
#87 0.116 team teams virtual members communication distributed performance global role task cognition develop technology involved time individual's affects project geographically individuals
#233 0.111 group gss support groups systems brainstorming research process electronic members results paper effects individual ebs using used anonymity ideas discussion
#205 0.086 cognitive style research rules styles human individual personality indicates stopping users composition analysis linguistic contextual certain differences preferred theoretical activity
#276 0.055 satisfaction information systems study characteristics data results using user related field survey empirical quality hypotheses important success various indicate tested