Time-Related Factors of Data Quality in Multichannel Information Systems.

Author List: CAPPIELLO, CINZIA; Francalanci, Chiara; PERNICI, BARBARA;
Journal of Management Information Systems, 2003, Volume 20, Issue 3, Page 71-91.
Modern organizations offer services through multiple channels, such as branches, ATMs, telephones, and Internet sites, and are supported by multifunctional software architectures. Different functional modules share data, which are typically stored in multiple local databases. Functional modules are usually not integrated across channels, as channels are implemented at different times within independent software projects and are subject to varying requirements of availability and performance. This lack of channel and functional integration raises data quality problems that can impact the quality of the products and services of an organization. In particular, in complex systems in which data are managed in multiple databases, timeliness is critical. This paper focuses on time-related factors of data quality and provides a model that can help companies to evaluate data currency, accuracy, and completeness in software architectures with different degrees of integration across channels and functionalities. The model is validated through simulation based on empirical data on financial information systems. Results indicate how architectural choices on the degree of data integration have a varying impact on currency, accuracy, and completeness depending on the type of financial institution and on customer profiles.
Keywords: data accuracy; Data completeness; data currency; data quality; Financial information systems
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#6 0.316 data used develop multiple approaches collection based research classes aspect single literature profiles means crowd collected trend accuracy databases accurate
#198 0.130 factors success information critical management implementation study factor successful systems support quality variables related results key model csf importance determinants
#180 0.107 multiple elements process environments complex integrated interdependencies design different developing integration order approach dialogue framework capabilities settings building focus distinct
#23 0.085 channel distribution demand channels sales products long travel tail new multichannel available product implications strategy allows internet revenue technologies times
#115 0.065 quality different servqual service high-quality difference used quantity importance use measure framework impact assurance better include means van dimensions assessing
#43 0.059 architecture scheme soa distributed architectures layer discuss central difference coupled service-oriented advantages standard loosely table services classification layered included update
#152 0.059 software development process performance agile processes developers response tailoring activities specific requirements teams quality improvement outcomes productivity improve fit maturity