Knowing-Why About Data Processes and Data Quality.

Author List: LEE, YANG W.; Strong, Diane M.;
Journal of Management Information Systems, 2003, Volume 20, Issue 3, Page 13-39.
Knowledge about work processes is a prerequisite for performing work. We investigate whether a certain mode of knowledge, knowing-why, affects work performance and whether the knowledge held by different work roles matters for work performance. We operationalize these questions in the specific domain of data production processes and data quality. We analyze responses from three roles within data production processes, data collectors, data custodians, and data consumers, to investigate the effects of different knowledge modes held by different work roles on data quality. We find that work roles and the mode of knowledge do matter. Specifically, data collectors with why-knowledge about the data production process contribute to producing better quality data. Overall, knowledge of data collectors is more critical than that of data custodians.
Keywords: data processes; data quality; knowing-why; knowledge; knowledge modes; work roles
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List of Topics

#53 0.186 knowledge application management domain processes kms systems study different use domains role comprehension effective types draw scope furthermore level levels
#6 0.156 data used develop multiple approaches collection based research classes aspect single literature profiles means crowd collected trend accuracy databases accurate
#146 0.145 work people workers environment monitoring performance organizations needs physical useful number personal balance perceptions create computer-based technological technologies investigation achievement
#47 0.119 outsourcing vendor client sourcing vendors clients relationship firms production mechanisms duration mode outsourced vendor's effort activities in-house managing technology domestic
#218 0.112 role roles gender differences women significant play age men plays sample differ played vary understand critical greater implications relatively offered
#115 0.076 quality different servqual service high-quality difference used quantity importance use measure framework impact assurance better include means van dimensions assessing