Extending Critical Success Factors Methodology to Facilitate Broadly Participative Information Systems Planning.

Author List: Peffers, Ken; Gengler, Charles E.; Tuunanen, Tuure;
Journal of Management Information Systems, 2003, Volume 20, Issue 1, Page 51-85.
We extend critical success factors (CSF) methodology to facilitate participation by many people within and around the organization for information systems (IS) planning. The resulting new methodology, called "critical success chains" (CSC), extends CSF to explicitly model the relationships between IS attributes, CSF, and organizational goals. Its use is expected to help managers to (1) consider a wider range of development ideas, (2) better balance important strategic, tactical, and operational systems in the development portfolio, (3) consider the full range of options to accomplish desired objectives, and (4) better optimize the allocation of resources for maintenance and small systems.
Keywords: critical success chains; critical success factors; information systems development portfolio; information systems planning; information systems project selection; information systems strategic planning; laddering; personal construct theory; strategic grid
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#198 0.233 factors success information critical management implementation study factor successful systems support quality variables related results key model csf importance determinants
#159 0.230 systems information objectives organization organizational development variety needs need efforts technical organizations developing suggest given effective designing lack help recent
#55 0.118 attributes credibility wikis tools wiki potential consequences gis potentially expectancy shaping exploring related anonymous attribute employing life comment comments 2.0
#78 0.117 planning strategic process management plan operational implementation critical used tactical effectiveness number identified activities years effective developed issues empirical plans
#294 0.084 development systems methodology methodologies information framework approach approaches paper analysis use presented applied assumptions based proposed described examines basis proposes