Toward an Understanding of Satisfaction with the Process and Outcomes of Teamwork.

Author List: Reinig, Bruce A.;

Journal of Management Information Systems, 2003, Volume 19, Issue 4, Page 65-83.

Collaborative technologies such as group support systems (GSS) are often developed to improve the effectiveness and efficiency of teams; however, the satisfaction users have with the processes and outcomes of the teamwork itself often determines the ultimate adoption and sustained use of collaborative technologies. Much of the research on teamwork has focused on meetings in particular and, consequently, satisfaction with the process and outcomes of meetings, referred to collectively as meeting satisfaction. Research on meeting satisfaction in GSS-supported groups has been equivocal, indicating the need for advancement in our theoretical understanding of the construct. To that end, this paper presents a causal model of meeting satisfaction derived from goal setting theory. The model is tested with an empirical study consisting of 15 GSS groups and 11 face-to-face (FTF) groups engaged in the 'lost at sea' task. The results of analysis using structural equation modeling indicate support for the model's integrity across both GSS and FTF groups. Implications for researchers and practitioners are discussed, including how the model can be used to improve future research on the use of collaborative technology to support teamwork.

Keywords: Collaborative Technology; goal setting theory; Group Support Systems; meeting satisfaction; TEAMS

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List of Topics

#257	0.263	group support groups meeting gdss decision systems meetings technology study electronic ems task process communication computer-supported outcomes quality consensus face-to-face
#108	0.209	model research data results study using theoretical influence findings theory support implications test collected tested based empirical empirically context paper
#296	0.174	collaboration support collaborative facilitation gss process processes technology group organizations engineering groupware facilitators use work tool address practitioners focused develop
#276	0.115	satisfaction information systems study characteristics data results using user related field survey empirical quality hypotheses important success various indicate tested
#179	0.098	technologies technology new findings efficiency deployed common implications engineers conversion change transformational opportunity deployment make making improve powerful choosing enhance
#204	0.057	goals goal research setting achieve accounting behavior multiple meet make constraints differing ability particularly association set single conflicting promotes and/or