The DeLone and McLean Model of Information Systems Success: A Ten-Year Update.

Author List: Delone, William H.; Mclean, Ephraim R.;
Journal of Management Information Systems, 2003, Volume 19, Issue 4, Page 9/30/2017.
Ten years ago, we presented the DeLone and McLean Information Systems (IS) Success Model as a framework and model for measuring the complex-dependent variable in IS research. In this paper, we discuss many of the important IS success research contributions of the last decade, focusing especially on research efforts that apply, validate, challenge, and propose enhancements to our original model. Based on our evaluation of those contributions, we propose minor refinements to the model and propose an updated DeLone and McLean IS Success Model. We discuss the utility of the updated model for measuring e-commerce system success. Finally, we make a series of recommendations regarding current and future measurement of IS success.
Keywords: evaluation of information systems; impact of information technology; INFORMATION QUALITY; Information Systems Success; SERVICE QUALITY; Systems Quality; use of information systems; USER SATISFACTION
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#286 0.374 success model failure information impact variables failures delone suggested dimensions mclean reasons variable finally categories years recommendations benefits studies identify
#222 0.221 research researchers framework future information systems important present agenda identify areas provide understanding contributions using literature studies paper potential review
#263 0.119 instrument measurement factor analysis measuring measures dimensions validity based instruments construct measure conceptualization sample reliability development develop responses assess use
#77 0.068 information systems paper use design case important used context provide presented authors concepts order number various underlying implementation framework nature
#115 0.055 quality different servqual service high-quality difference used quantity importance use measure framework impact assurance better include means van dimensions assessing