Training for Crisis Decision-Making: Psychological Issues and Computer-Based Solutions.

Author List: Sniezek, Janet A.; Wilkins, David C.; Wadlington, Patrick L.; Baumann, Michael R.;

Journal of Management Information Systems, 2002, Volume 18, Issue 4, Page 147-168.

Crises demand swift and effective decision-making; yet there are many problems in training personnel on the skills necessary to achieve the goals of crisis management. This paper has three objectives concerning training for crisis management. First we integrate diverse literatures and present a framework for an understanding of the unique challenges in crisis management training, and the role of training systems with capabilities for simulation, immersion, and critiquing. Second, we describe an example of a trainer for ship damage control, called DC-Train, which addresses these challenges. This system consists of a first-principles simulator that generates large numbers of realistic scenarios, an immersive multimedia interface that helps elicit psychological processes involved in actual crisis management, and a critiquing expert system that provides real-time and post-session feedback on human decision-making performance. Finally, we present an empirical method for evaluating the effectiveness of such a system for crisis management training. Results of evaluation experiments with participants in a ship damage control training program indicate that the described computer-based trainer has psychological realism and improves decision-making performance.

Keywords: artificial intelligence; computer-based training; crisis management; human resource management; human-computer interaction; ship damage control

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List of Topics

#14	0.196	training learning outcomes effectiveness cognitive technology-mediated end-user methods environments longitudinal skills performance using effective method e-learning web-based basic ability learn
#240	0.166	systems information management development presented function article discussed model personnel general organization described presents finally computer-based role examined functional components
#50	0.151	financial crisis reporting report crises turnaround intelligence reports cash forecasting situations time status adequately weaknesses selective impact systemic power described
#3	0.112	problems issues major involved legal future technological impact dealing efforts current lack challenges subsystem related highly present addressing likely recommendations
#8	0.072	decision making decisions decision-making makers use quality improve performance managers process better results time managerial task significantly help indicate maker
#157	0.067	evaluation effectiveness assessment evaluating paper objectives terms process assessing criteria evaluations methodology provides impact literature potential important evaluated identifying multiple