When Subordinates Become IT Contractors: Persistent Managerial Expectations in IT Outsourcing.

Author List: Ho, Violet T.; Ang, Soon; Straub, Detmar;
Information Systems Research, 2003, Volume 14, Issue 1, Page 66-86.
This paper investigates the persistence of managerial expectations in an IT outsourcing context where the traditional relationship between supervisor and subordinate changes to one of client-manager and contractor. A mixed-method approach was used, in which a qualitative methodology preceded a large-scale quantitative survey. Data were collected from 147 survivors of a government IT organization which had undergone IT outsourcing in the previous year. Findings show that role overload, the presence of strong ties between manager and contractor, and the lack of prior outsourcing experience increased the persistence of managerial expectations. In turn, persistence of expectations had a distinct influence on managerial perceptions of contractor performance.
Keywords: Changing Employment Status; Contract Workers; Contractor Performance; IT Outsourcing; Persistent Expectations; Role Overload; Strength of Ties
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#88 0.186 managers managerial manager decisions study middle use important manager's appropriate importance context organizations indicate field experience management major organizational results
#136 0.186 expectations expectation music disconfirmation sales analysis vector experiences modeling response polynomial surface discuss panel new nonlinear period understand paper dissonance
#93 0.137 performance results study impact research influence effects data higher efficiency effect significantly findings impacts empirical significant suggest outcomes better positive
#274 0.106 outsourcing transaction cost partnership information economics relationships outsource large-scale contracts specificity perspective decisions long-term develop requirements economic association factors hypotheses
#289 0.065 qualitative methods quantitative approaches approach selection analysis criteria used mixed methodological aspects recent selecting combining known conclusions included article appropriateness
#255 0.059 mis management article resources sciences developing organization future recommendations procedures informing organizational assessment professional groups area improving conference evaluate activity
#243 0.054 states united employment compensation labor workers paper work extent findings increasing implications concerns relationship managerial wage options offer salary entry