Leveraging Tacit Organization Knowledge.

Author List: Stenmark, Dick;

Journal of Management Information Systems, 2000, Volume 17, Issue 3, Page 9/24/2017.

Although tacit knowledge constitutes the major part of what we know, it is difficult for organizations to fully benefit from this valuable asset. This is because tacit knowledge is inherently elusive, and in order to capture, store, and disseminate it, it is argued that it first has to be made explicit. However, such a process is difficult, and often fails due to three reasons: (1) we are not necessarily aware of our tacit knowledge, (2) on a personal level, we do not need to make it explicit in order to use it, and (3) we may not want to give up a valuable competitive advantage. During an empirical study of recommender system usage, it was noticed how such technology could be used to circumvent these problems, and make tacit knowledge, in the form of our professional interests, available to the organization as a whole. Using Polanyi's theories, it will be shown how intranet documents can be used to make tacit knowledge tangible without becoming explicit, suggesting that tacitly expressed entities are not necessarily beyond the reach of information technology.

Keywords: knowledge management; organizational knowledge; tacit knowledge

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List of Topics

#144	0.409	knowledge transfer management technology creation organizational process tacit research study organization processes work organizations implications practice explicit models consultants transfers
#83	0.173	personal computers use lead order using users pcs innovativeness understanding professional help forces gained usage increase trends parallel introduced expressed
#193	0.123	time use size second appears form larger benefits combined studies reasons selected underlying appear various significantly result include make attention
#268	0.114	arguments retailers manufacturers retailer internet claim manufacturer consumer argumentation referral agency store third-party upstream argument wholesale rely samples electronic plus
#26	0.093	business large organizations using work changing rapidly make today's available designed need increasingly recent manage years activity important allow achieve