An Empirical Investigation of the Effects of Group Support Systems (GSS) and Task Type on Group Interactions from an Influence Perspective.

Author List: Huang, Wayne W.; Wei, K. K.;
Journal of Management Information Systems, 2000, Volume 17, Issue 2, Page 181-206.
This research examines an important issue that has not been specifically addressed in the GSS literature, namely, the effects of GSS and task type on group processes and social interactions. Most previous GSS research has focused on studying group outcomes, whereas the current research studies group interaction processes using two different coding methods. A conceptual research model is derived from the Theory of Time, Interaction and Performance (TIP theory) and a review of the literature on social psychology and GSS. Task and social interactions are studied from an influence perspective. The task type is varied as preference task and intellective task. The support level is varied in a GSS support and non-GSS support (i.e., face-to-face) discussion. Research results report that GSS could significantly influence group interaction processes, and tend to enhance group task interactions but dampen group social interactions.
Keywords: group interaction; group processes; group support systems
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#233 0.308 group gss support groups systems brainstorming research process electronic members results paper effects individual ebs using used anonymity ideas discussion
#188 0.174 processes interaction new interactions temporal structure research emergent process theory address temporally core discussion focuses area underlying deep structures way
#295 0.159 task fit tasks performance cognitive theory using support type comprehension tools tool effects effect matching types theories modification working time
#116 0.120 research study influence effects literature theoretical use understanding theory using impact behavior insights examine influences mechanisms specifically context perspective findings
#234 0.078 social networks influence presence interactions network media networking diffusion implications individuals people results exchange paper sites evidence self-disclosure important examine