Facilitating Interorganizational Learning with Information Technology.

Author List: Scott, Judy E.;
Journal of Management Information Systems, 2000, Volume 17, Issue 2, Page 81-113.
Increasingly, organizations collaborate to complement their core competencies. New product development, for example, is often a collaborative process, with customers and suppliers contributing complementary knowledge and skills. This study uses grounded theory to determine how and why information technology facilitates interorganizational learning. Semi-structured interviews in the disk drive industry were coded to develop a conceptual model. An important finding is that organizations collaborate closely through virtual integration. They need interorganizational learning to help them cope with the complexity of new products and the capital intensity in the disk drive industry. However, effective interorganizational collaboration needs trust. The main contribution of the model is in explaining the role of information technology in lower and higher levels of interorganizational learning, cognitive and affective trust, and virtual and humanistic interorganizational collaboration.
Keywords: collaboration; interorganizational learning; new product development; tacit knowledge; trust; virtual integration
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#80 0.163 organizations new information technology develop environment challenges core competencies management environmental technologies development emerging opportunities levels based change business technical
#95 0.123 learning mental conceptual new learn situated development working assumptions improve ess existing investigates capture advanced proposes types context building acquisition
#117 0.103 standards interorganizational ios standardization standard systems compatibility effects cooperation firms industry benefits open interoperability key heterogeneous vertical propose vendors collective
#120 0.097 virtual world worlds co-creation flow users cognitive life settings environment place environments augmented second intention spatial interactivity ownership objects immersive
#161 0.066 role relationship positively light important understanding related moderating frequency intensity play stronger shed contribution past considered maintenance effort effect specifically
#4 0.057 characteristics experience systems study prior effective complexity deal reveals influenced companies type analyze having basis conducted determine complex comparative drive
#172 0.052 trust trusting study online perceived beliefs e-commerce intention trustworthiness relationships benevolence initial importance trust-building examines discussed building future context transactions
#296 0.052 collaboration support collaborative facilitation gss process processes technology group organizations engineering groupware facilitators use work tool address practitioners focused develop