Business Process Reengineering in the Public Sector: The Case of the Housing Development Board in Singapore.

Author List: Thong, James Y. L.; Yap, Chee-sing; Seah, Kin-Lee;
Journal of Management Information Systems, 2000, Volume 17, Issue 1, Page 245-270.
Our existing knowledge of business process reengineering (BPR) is mainly derived from the experiences of private sector organizations, which have fundamentally different characteristics from public organizations. This paper represents a first step in understanding how BPR may be different in public organizations. Drawing on the public administration literature, it examines the differences between public and private organizations and their implications for BPR. Following that, it examines the BPR experience of a large public organization through an intensive case study. The case analysis shows that while there are similarities in the BPR experiences of public and private organizations, there are also notable differences. In this specific case, there were social and political pressures to reengineer, press publicity to promote BPR, a reengineering team comprised mainly of neutral staff, performance benchmarks adapted from the private sector, high-level approval for redesigned processes, and a pilot site implementation to secure further funding. It concludes with lessons learned for implementing BPR in public organizations.
Keywords: Business Process Reengineering; Case Study; Information Technology; Public Sector
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#69 0.241 process business reengineering processes bpr redesign paper research suggests provide past improvements manage enable organizations regarding focal cycle creating issues
#79 0.237 public government private sector state policy political citizens governments contributors agencies issues forums mass development organizations issue differences economic study
#82 0.103 case study studies paper use research analysis interpretive identify qualitative approach understanding critical development managerial elements exploring points positivist presents
#252 0.099 management practices technology information organizations organizational steering role fashion effective survey companies firms set planning focus committees executives managing committee
#220 0.083 research study different context findings types prior results focused studies empirical examine work previous little knowledge sources implications specifically provide
#87 0.057 team teams virtual members communication distributed performance global role task cognition develop technology involved time individual's affects project geographically individuals
#119 0.053 implementation systems article describes management successful approach lessons design learned technical staff used effort developed organization experiences large managing discusses