Information Technology Payoff in the Health-Care Industry: A Longitudinal Study.

Author List: Devaraj, Sarv; Kohli, Rajiv;

Journal of Management Information Systems, 2000, Volume 16, Issue 4, Page 41-67.

With the enormous investments in Information Technology (IT), the question of payoffs from IT has become increasingly important. Organizations continue to question the benefits from IT investments especially in conjunction with corporate initiatives such as business process reengineering (BPR). Furthermore, the impact of technology on nonfinancial outcomes such as customer satisfaction and quality is gaining interest.

Keywords: Business Process Re-engineering; Health-care information systems (HCIS); Information Technology Payoff; Information technology productivity

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List of Topics

#271	0.386	technology investments investment information firm firms profitability value performance impact data higher evidence diversification industry payoff return findings decisions greater
#143	0.124	value business benefits technology based economic creation related intangible cocreation assessing financial improved key economics assess question created create understanding
#69	0.120	process business reengineering processes bpr redesign paper research suggests provide past improvements manage enable organizations regarding focal cycle creating issues
#196	0.110	health healthcare medical care patient patients hospital hospitals hit health-care telemedicine systems records clinical practices physician electronic physicians longitudinal outcomes
#276	0.076	satisfaction information systems study characteristics data results using user related field survey empirical quality hypotheses important success various indicate tested