Considering Social Subsystem Costs and Benefits in Information Technology Investment Decisions: A View from the Field on Anticipated Payoffs.

Author List: Ryan, Sherry D.; Harrison, David A.;
Journal of Management Information Systems, 2000, Volume 16, Issue 4, Page 11/1/1940.
Information technology (IT) investment decisions have traditionally focused on financial or technological issues. Responding to what appears to be a lack of payoff in IT investments, researchers as well as practitioners recently have suggested that traditional valuation analyses are incomplete and have called for additional work to identify "hidden" or seldom-considered costs and benefits. The present paper attempts to improve understanding of a chief source of these hidden costs and benefits: those changes in the social subsystem brought about by a new IT.
Keywords: Decision-Making Processes; Information Technology Investment; Sociotechnical Systems
Algorithm:

List of Topics

#246 0.226 strategic benefits economic benefit potential systems technology long-term applications competitive company suggest additional companies industry operating costs difficult substantial total
#271 0.201 technology investments investment information firm firms profitability value performance impact data higher evidence diversification industry payoff return findings decisions greater
#279 0.121 field work changes new years time change major period year end use past early century half traditional areas established strong
#3 0.111 problems issues major involved legal future technological impact dealing efforts current lack challenges subsystem related highly present addressing likely recommendations
#222 0.110 research researchers framework future information systems important present agenda identify areas provide understanding contributions using literature studies paper potential review
#234 0.083 social networks influence presence interactions network media networking diffusion implications individuals people results exchange paper sites evidence self-disclosure important examine
#296 0.060 collaboration support collaborative facilitation gss process processes technology group organizations engineering groupware facilitators use work tool address practitioners focused develop