IT Value: The Great Divide Between Qualitative and Quantitative and Individual and Organizational Measures.

Author List: Chan, Yolande E.;
Journal of Management Information Systems, 2000, Volume 16, Issue 4, Page 225-261.
A comprehensive review was conducted of information technology (IT) value articles in the "Communications of the ACM," "Information Systems Research," "Journal of Management Information Systems," and "MIS Quarterly" from 1993 to 1998. IT-value measures published during this period were documented, classified, analyzed, and reported. The review of these journal articles revealed a schism between the use of organization-level measures and other measures. "Communications of the ACM" and "Information Systems Research" also provided strong evidence of a schism between the use of quantitative and qualitative measures in IT-value research. The "Journal of Management Information Systems" and "MIS Quarterly" data provided more limited evidence of this schism as well. These schisms have become more pronounced over time. This may be due partly to an increasing reliance on secondary data set analyses that use only quantitative measures and organization-level analyses. The current research confirmed what many researchers suspect--schisms exist, and may be deepening, in IT-value research.
Keywords: Information technology productivity
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#169 0.266 research journals journal information systems articles academic published business mis faculty discipline analysis publication management tenure authors publications disciplines years
#106 0.169 integration present offer processes integrating current discuss perspectives related quality literature integrated benefits measures potential regarding issues finally taken propose
#292 0.166 information research literature systems framework review paper theoretical based potential future implications practice discussed current concept propositions findings provided extant
#289 0.115 qualitative methods quantitative approaches approach selection analysis criteria used mixed methodological aspects recent selecting combining known conclusions included article appropriateness
#174 0.084 use support information effective behaviors work usage examine extent users expertise uses longitudinal focus routine revealed volume constructs contributes operations
#231 0.058 information management data processing systems corporate article communications organization control distributed department capacity departments major user hardware cost applications expansion