Alignment Is Not Enough: Integrating Business and Information Technology Management with the Balanced Business Scorecard.

Author List: Zee, J. T. M. van der; Jong, Berend de;
Journal of Management Information Systems, 1999, Volume 16, Issue 2, Page 137-156.
The continuously growing importance of information technology (IT) requires organizations to integrate IT decisions with their common planning and decision-making processes at all organizational levels. Trying to align distinct and separate business with IT management cycles is just not enough. Multilevel, integrated business and IT management are aimed at fully integrating the capabilities of IT with business strategies and management's expectations, and vice versa. Although the need to integrate business and IT strategy has long been advocated, until now a practical framework did not exist. The authors seek to contribute to the discipline of IT value management. Their framework includes the planning of and setting goals for IT, and the evaluation of results, integrated with the business context. First approaches to IT planning and evaluation, and their limitations, are discussed. They then elaborate on the concepts of the Balanced Business Scorecard in two case studies. By investigating the benefits and limitations of the framework, and comparing them with other common frameworks, they conclude that the Balanced Business Scorecard can be a valuable contributor to implementation of an integrated business and IT planning and evaluation process.
Keywords: Balanced Business Scorecard; information technology planning and control; information technology strategy; strategic alignment
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List of Topics

#229 0.233 alignment strategic business strategy performance technology value organizational orientation relationship information misalignment matched goals perspective fit firms executives argue need
#125 0.129 framework model used conceptual proposed given particular general concept frameworks literature developed develop providing paper developing guidelines concepts appropriate set
#106 0.111 integration present offer processes integrating current discuss perspectives related quality literature integrated benefits measures potential regarding issues finally taken propose
#77 0.102 information systems paper use design case important used context provide presented authors concepts order number various underlying implementation framework nature
#252 0.099 management practices technology information organizations organizational steering role fashion effective survey companies firms set planning focus committees executives managing committee
#102 0.072 choice type functions nature paper literature particular implications function examine specific choices extent theoretical design discussion value widely finally adopted
#157 0.060 evaluation effectiveness assessment evaluating paper objectives terms process assessing criteria evaluations methodology provides impact literature potential important evaluated identifying multiple