Examining the Technology Acceptance Model Using Physician Acceptance of Telemedicine Technology.

Author List: Hu, Paul J.; Chau, Patrick Y. K.; Sheng, Olivia R. Liu; Tam, Kar Yan;

Journal of Management Information Systems, 1999, Volume 16, Issue 2, Page 91-112.

The rapid growth of investment in information technology (IT) by organizations worldwide has made user acceptance an increasingly critical technology implementation and management issue. While such acceptance has received fairly extensive attention from previous research, additional efforts are needed to examine or validate existing research results, particularly those involving different technologies, user populations, and/or organizational contexts. In response, this paper reports a research work that examined the applicability of the Technology Acceptance Model (TAM) in explaining physicians' decisions to accept telemedicine technology in the health-care context. The technology, the user group, and the organizational context are all new to IT acceptance/adoption research. The study also addressed a pragmatic technology management need resulting from millions of dollars invested by healthcare organizations in developing and implementing telemedicine programs in recent years. The model's overall fit, explanatory power, and the individual causal links that it postulates were evaluated by examining the acceptance of telemedicine technology among physicians practicing at public tertiary hospitals in Hong Kong. The authors' results suggested that TAM was able to provide a reasonable depiction of physicians' intention to use telemedicine technology. Perceived usefulness was found to be a significant determinant of attitude and intention but perceived ease of use was not. The relatively low R-square of the model suggests both the limitations of the parsimonious model and the need for incorporating additional factors or integrating with other IT acceptance models in order to improve its specificity and explanatory utility in a health-care context. Based on the study findings, implications for user technology acceptance research and telemedicine management are discussed.

Keywords: information technology acceptance; information technology management in health care; Technology Acceptance Model; telemedicine

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List of Topics

#155	0.302	technology research information individual context acceptance use technologies suggests need better personality factors new traits telemedicine adoption examined does management
#108	0.189	model research data results study using theoretical influence findings theory support implications test collected tested based empirical empirically context paper
#99	0.139	perceived usefulness acceptance use technology ease model usage tam study beliefs intention user intentions users behavioral perceptions determinants constructs studies
#196	0.079	health healthcare medical care patient patients hospital hospitals hit health-care telemedicine systems records clinical practices physician electronic physicians longitudinal outcomes
#122	0.061	attention utilization existing codification model received does limitations theories receiving literature paying causes additional building examine examination focusing technological initial
#253	0.061	user involvement development users satisfaction systems relationship specific results successful process attitude participative implementation effective application authors suggested user's contingency
#252	0.053	management practices technology information organizations organizational steering role fashion effective survey companies firms set planning focus committees executives managing committee